National Account Manager - Office Depot in New York at Fellowes Brands

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

We are proud to be recognized:

• Among America's Best Midsize Employers by Forbes in 2021, 2022 and 2024
• As a Chicago Tribune Top Workplace for four consecutive years (2021-2025)

Candidates must reside in Florida or elsewhere within the U.S. Eastern or Central Time Zones near a major airport.

This role is not eligible for employment-based visa sponsorship.

Role Summary

As the National Account Manager - Office Depot, reporting to the Head of Commercial Sales, North America, you will own the strategic, financial and operational performance of the Office Depot account across retail, contract, e-commerce, virtual warehouse and direct-import channels. You will lead joint business planning, assortment and category strategy, commercial negotiations, digital growth and cross-functional execution to deliver profitable revenue growth and strengthen Fellowes' position as a strategic vendor partner.

You will combine strong customer relationships with financial, category, digital and supply-chain expertise to manage a complex national account. Success requires translating customer priorities into actionable plans, navigating an evolving organization and balancing growth, margin, inventory, service and contractual risk.

In This Role, You Will Own…

Account Strategy and Relationships

• Develop and execute a multi-year Office Depot account strategy aligned with customer priorities and Fellowes business objectives.
• Lead annual and quarterly joint business planning, defining growth opportunities, customer commitments, investments and measurable milestones.
• Build relationships across merchandising, sourcing, supply chain, digital, contract sales, finance and senior leadership, representing customer needs while protecting Fellowes' strategic and financial interests.
• Translate account, market and competitive insights into actionable growth plans, adapting to changes in customer strategy, organizational structure and sourcing models.

Growth and Profitability

• Own the account P&L, delivering revenue, contribution margin, return on investment, forecast and program-spend objectives.
• Develop fact-based recommendations for pricing, promotions, rebates, marketing development funds and demand-generation investments.
• Lead RFPs, commercial negotiations and customer agreements, managing vendor requirements and contractual obligations while protecting margin, long-term value and inventory exposure.
• Conduct monthly operating reviews and drive corrective actions across sales, profitability, forecast accuracy, inventory, deductions, service and program performance.

Category and Omnichannel Growth

• Lead category reviews using POS, inventory, market and customer data to recommend assortment, pricing and merchandising changes and identify opportunities across core and adjacent product categories.
• Develop channel-specific growth plans across retail, OfficeDepot.com, ODP Business Solutions and local-market initiatives, using drop-ship, direct-import and wholesale sourcing options.
• Partner with marketing and product teams to strengthen digital content, search visibility, cross-selling and promotions that improve traffic, conversion and category performance.
• Translate Fellowes innovation and consumer insights into differentiated customer solutions, new-product placements and strategies to defend and grow share against branded and private-label competitors.

Operations and Execution

• Partner with Office Depot and internal teams on forecasting, replenishment, inventory health, fill rate, EDI, item setup, direct import, logistics, compliance and returns.
• Anticipate and resolve operational risks, including obsolete inventory, chargebacks, payment terms, lead times, service failures and program exits.
• Coordinate cross-functional execution with clear ownership, deadlines and escalation paths, ensuring customer commitments are financially approved, achievable and communicated to accountable teams.
• Prepare concise business updates and decision-ready recommendations for Fellowes and Office Depot leadership, using data and sound judgment to align stakeholders and resolve complex issues.

What You Bring to the Team

• A bachelor's degree in business, marketing, finance, supply chain or a related field.
• At least five years of experience in national account management, retail, B2B distribution, category management or commercial leadership.
• Demonstrated ownership of a complex customer P&L and success in pricing, negotiation, strategic planning and profitable growth.
• Experience working with retailers, distributors, e-commerce platforms or large multichannel customers.
• Strong analytical capabilities and advanced Microsoft Excel and PowerPoint skills, including experience translating POS, inventory, profitability, syndicated or customer portal data into business recommendations.
• Comfort using Microsoft Copilot alongside Microsoft Office tools to support analysis, synthesize information, develop presentations and improve day-to-day productivity, while applying sound judgment and reviewing outputs for accuracy.
• Working knowledge of assortment planning, digital commerce, demand planning, replenishment, EDI, vendor compliance and supply-chain economics.
• Strong commercial judgment, financial acumen, strategic thinking and curiosity.
• Executive presence and the ability to communicate clearly, negotiate effectively and resolve conflict.
• The ability to influence stakeholders and lead cross-functional initiatives without direct reporting authority.
• Persistence, resilience, organizational agility and disciplined follow-through.
• Ability to travel up to 30%, including regular customer engagement in South Florida.

The hiring range for this remote-based position is $125,000 - $140,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here: Fellowes Benefits Overview.

Fellowes Brands - A Family Business Since 1917
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.