Resident Monitor - Joshua Glover in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.
• Youll work in a culture that values a culture of belonging, collaboration, and compassion .

Available Shifts are :
Saturdays and Sundays 7am-3pm
Saturdays and Sundays 8am-4pm

Job Summary
Responsible for supervising adult male and female offenders in a residential correctional setting and during approved community activities. This role ensures resident accountability and adherence to safety, security, and sanitation standards while supporting daily operations. The position also includes administrative tasks and regular collaboration with residents, staff, and community partners.

Essential Duties and Responsibilities
Maintain regular attendance.
Remain in a constant state of alertness while on duty.
Supervise residents in all facility areas, including living quarters, recreation rooms, dining rooms, and visitation areas.
Supervise and monitor residents activities while in the community.
Enforce all house rules and offender supervision rules governing residents.
Instruct residents in the proper use of facility property.
Instill and reinforce good work habits and personal hygiene practices.
Supervise and inspect residents assigned chores.
Always maintain accountability of residents, including conducting resident counts at irregular and required intervals.
Perform accountability checks for residents signed out on pass.
Conduct surveillance checks inside and outside the facility.
Check and monitor locking devices, alarms, CCTV, and other security equipment.
Conduct urine surveillance and administer breathalyzer tests when required or deemed necessary.
Monitor and document medication usage.
Maintain life safety, environmental safety, facility control, and sanitation standards.
Assist with new resident intake and orientation.
Prepare and complete required documentation and reports, including disciplinary actions, incidents, accidents, medical reports, escapes, and resident sign-in/sign-out sheets.
Follow established notification and reporting procedures for incidents.
Attend required training courses and scheduled staff meetings.
Perform general office duties, including:
o Greeting and signing in/out visitors
o Managing and monitoring inventory and ordering program supplies
o Sorting and distributing mail
o Filing and maintaining forms
o Managing resident property
Work cooperatively with supervisors, co-workers, contractors, and other staff.
Interact with residents, probation officers, visitors, family members, employers, and the general public.
Perform all other duties as assigned to carry out the responsibilities of the position.

Required Qualifications

Education
o High school diploma or equivalent required.

Experience
o One year of prior work experience in corrections, security, or a related social service field preferred.

Technical Skills
o Basic computer skills
o Ability to use security-related equipment; experience with CCTV preferred.

Certifications
o Ability to provide First Aid and CPR.

Licensure
o Valid drivers license, automobile, and insurance sufficient to meet agency requirements.

Other Requirements
o Ability to work under deadlines and time pressure.
o Ability to work in a constant state of alertness.
o Must meet all employee requirements, including caregiver and Funder background checks, physical exam, drivers license check, and drug screen (if applicable)

Program-Specific Knowledge
o Working knowledge of offender supervision and correctional residential operations.

Knowledge, Skills, and Abilities
Communication
o Ability to communicate effectively and positively with residents, staff, supervisors, and external stakeholders using both written and verbal communication.

Technological Aptitude
o Basic computer proficiency for documentation and administrative tasks.

Managing Priorities and Deadlines
o Ability to work under deadlines and time pressures in a structured, security-focused environment.

Problem-Solving and De-escalation
o Ability to de-escalate crisis situations and respond appropriately to incidents.
Adaptability
o Flexibility to cover multiple shifts, work at different facilities, and adjust to program needs.

Teamwork
o Ability to work cooperatively with supervisors, co-workers, contractors, and other staff.

Motivation
o Demonstrated commitment to agency values, mission, and offender accountability.

Professionalism
o Adherence to agency Code of Conduct, policies, funding requirements, and ethical standards.

Multicultural Sensitivity
o Sensitivity toward cultural, ethnic, and disability-related issues when working with residents and the community.

Program-Specific Knowledge, Skills, and Abilities
o Ability to learn evidence-based best practices and apply them consistently in resident interactions.

PHYSICAL DEMANDS:
Regularly required to stand, walk, sit, reach, stoop, bend, and climb two to three flights of stairs.
Must be mobile throughout the facility and able to stay awake and alert during shift.
Ability to evacuate occupants from the building in less than three minutes during emergencies.
Ability to lift up to 50 pounds, including inventory and supplies.
Physical demands are representative of those necessary to perform the essential job functions; reasonable accommodations may be made where appropriate.

WORK ENVIRONMENT:
Work is performed in an adult correctional halfway house setting.
The facility operates 24 hours a day, seven days a week as the primary living environment for residents.
Work includes facility-based and community-based supervision activities.
Noise levels and environmental conditions are consistent with a secure residential correctional environment.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Wisconsin Community Services (WCS) is seeking dedicated professionals to supervise adult male and female residents in a residential correctional setting. This mission-driven role focuses on maintaining facility safety, security, and sanitation while supporting individuals through their rehabilitation and reintegration journey. Available shifts for this position are Saturdays and Sundays from 7:00 AM to 3:00 PM, or 8:00 AM to 4:00 PM.

In this position, you will actively monitor resident activities, enforce facility rules, conduct regular accountability counts and security checks, and oversee medication usage and drug testing. Additional duties include managing new resident intakes, handling administrative tasks such as reporting and visitor logging, and collaborating professionally with staff, community partners, and residents to foster a supportive and secure environment.