Lead Certified Peer Specialist - CLASP (Internal Candidates Only) in Milwaukee, Wisconsin at Wisconsin Community Services

This position is open to current WCS employees only. Applications must be received by 04/20/2026.

Job Summary

The Lead Peer Specialist is responsible for supporting the day-to-day operations of Community Linkages and Stabilization Program (CLASP). The Lead Certified Peer Specialist is required to be a Certified Peer Specialist and is responsible for serving individuals in the program by utilizing their own unique lived experience to engage and role model recovery during each interaction. The Lead Peer Specialist is also responsible for supporting the CLASP Clinical Coordinator with monitoring all contract requirements and ensuring that quality services are being provided.

Essential Duties and Responsibilities

• Committed and skilled at engaging people through a strength based, trauma informed, person-centered, and culturally intelligent approach. This position has a strong focus on engaging people in care and services.
• Link individuals to a variety of self-determined supports and services, including traditional mental health services such as case management, psychiatry and individual therapy, mutual aid support groups, natural supports and discover other kinds of healing and/or purposeful activities that may contribute to the recovery process.
• Assist the individual in exploring goals and priorities while participating in the peer support program and collaborate on the creation of a plan to receive support for the duration of program enrollment.
• Document all interactions, collateral contacts, and activities specific to the individual’s care and treatment in the electronic medical record.
• Facilitates enrollments into CLASP by communicating with referral sources, scheduling intakes with individuals who are referred, and completing intakes/assigning newly enrolled individuals to other WCS CLASP Peer Specialists.
• Monitor contract requirements for CLASP (i.e. clinical supervision, crisis plan timeliness, documentation, etc.)
• Complete Crisis Plans and document activities according to Milwaukee County Behavioral Health Services (BHS) Division.
• Supports Clinical Coordinator with closely monitoring staff weekly service hours.
• Uphold and promote a positive, strength based, and supportive culture.
• Collaborates with staff about individuals being served by the program to ensure individual’s needs are being met by the program.
• Provides coverage to peers enrolled in the program when other CLASP staff are out of the office.
• Attend clinical staff meetings and closely communicate with Clinical Coordinator to monitor the needs of individuals who are considered high risk and in need of additional support.
• Maintain confidentiality within all written and verbal communications.
• Presents as needed/requested on the topic of peer support and/or recovery via informational sessions or meetings with contract partners and other community-based organizations.
• Provide transportation and attend appointments with people enrolled. Advocate with the person to meet identified needs.
• Provide 1:1 peer support services to people in the community (including their home and other community-based locations).
• From a recovery perspective, provide a strength-based review of an individual's abilities, strengths, and assets.
• Utilize Active listening and positive communication skills.
• Attend and participate in staff meetings and weekly or bi-weekly clinical supervision.
• Assists as needed with gathering information for monthly reports, data collection, and other contract requirements.