Asst. Housekeeping Manager at Staybridge Suites Grand Forks, ND at Staybridge Suites by IHG - Grand Forks, ND – Grand Forks, North Dakota

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is searching for a remarkable Assistant Housekeeping Manager for the Staybridge Suites by IHG in Grand Forks, ND.

Job Purpose:

Assist the Housekeeping manager in maximizing customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies the front desk accordingly.
• Supervises the completion of short-notice requests for room changes
• Inspects all checkout/stay-over rooms after they are made up to ensure they are cleaned to Company standards.
• Keeps record of room checkouts/stayovers, submits records to housekeeping every day
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders regarding the replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms
• Checks early morning make-up rooms
• Coordinates cleaning of guestrooms to properly prioritize customer requests; VIP rooms, check[1]out rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies, and linen
• Assures carts are properly stored, and vacuum cleaners are emptied at the end of each day
• Assists in the quarterly inventory of all linen
• Ensures safety by assuring that all linen chutes are kept locked at all times
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services, and room services
• Take every opportunity to amaze the guests.
• Ensures all guests are being treated efficiently and courteously and that all Company standards are being applied
• Responsible for assisting with the training and direction of new department associates
• Ensure all housekeeping quality standards are complied with, and policies and procedures are consistently applied.
• Coordinate activities with other hotel departments to facilitate increased communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Walking and standing are required for nearly 100% of the working day. The length of time of these tasks may vary from day to day and task to task.
• The position requires walking and giving direction most of the working day. The length of time spent on these tasks may vary from day to day and task to task.
• Must be able to exert a well-paced ability to reach other hotel departments on a timely basis.
• Must be able to lift up to 15 lbs regularly and continuously.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
• It requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
• listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously while communicating with guests, supervisors, and subordinates.
• Vision occurs continuously, with the most common visual functions being near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• All associates must maintain a neat, clean, and well-groomed appearance per Company Standards.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the hospitality industry's cyclical nature, associates may be required to work varying schedules to reflect the hotel's business needs. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all associates must fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are often used when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule, including nights, weekends, and holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third-Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program