Branch Manager in North Charleston, South Carolina at Mares Exterminating

Position: Branch Manager

Reports To: VP of Operations

Company Overview

We are currently seeking a motivated career minded individual to join our team as our Branch Manager. We are a growing pest control company that provides services to customers all throughout Hampton Roads to include Chesapeake, Suffolk, Virginia Beach, and beyond. With our extensive growth, our organization provides amazing opportunities for new team members. We would love for you to consider joining our team!

Summary/Objective

To create a highly functioning team so that the branch can successfully meet and exceed budgeted goals in sales, service, customer satisfaction, and cost control. The Branch Manager directs the overall activities of the branch to serve the customers within the organization’s target market in an extraordinary manner so that the organization’s brand name and reputation continue to flourish. The Branch Manager invests time in personnel development separate from the training provided within the organization.

Essential Functions and Responsibilities

 Provide direction, training, coaching, and leadership to all branch team members

 Conduct classroom and field training for branch sales and operational team members

 Ensure all branch team members are trained according to company standards

 Review production and performance of team members according to company guidelines

 Communicate branch goals to all team members, listen to team member feedback, and provide coaching/training/leadership to achieve the goals

 Listen, respond to, and appropriately report questions and concerns from team members to upper management

 Hold branch team members accountable to all company policies and procedures

 Ensure that branch team members reflect the appropriate company image including uniform guidelines and vehicle appearance

 Prepare and execute operation budgets, including revenue, expenses, and growth percentages

 Understand Profit and Loss statements to make necessary business decisions

 Oversee the submission of Accounts Payables

 Review all invoices for the branch and submit for timely payments to vendors

 Communicate all new team member hires, changes, and/or terminations to Senior Vice President of Operations or Chief Operating Officer

 Maintain budgeted number of team members to obtain revenue goals

 Recruit, interview, hire, and train qualified team members according to company guidelines

 Listen and respond to customer complaints or requests

 Maintain license(s) required to operate in the branch state

 Obtain continuing education credits required to fulfill and maintain state registration and certification requirements

 Ensure all service professionals are registered or certified

 Maintain registration and certification hours for all branch team members

 Obtain state certifications in operating categories

 Communicate and cooperate with state regulatory officials

 Conduct branch and vehicle inspections and take necessary actions when needed

 Keep federal, state, and company required postings up-to-date and properly displayed

 Oversee completion of First Report of Injury and all follow-up for Workers Compensation claims

 Oversee and maintain OSHA logs for branch and state reports

 Perform payroll functions for branch team members and validate payroll at each submission

 Maintain and safely operate fleet vehicle(s)

 Ensure that team members are performing thorough and accurate inspections for WDOs (Wood Destroying Organisms) and pest problems

 Ensure that team members are following all product labels when providing services to customers

 Travel to customer locations to inspect and evaluate services

 Audit and approve service agreements

 Maintain proper inventory of all pest control, termite control, and other pest related products

 Oversee the issuance of all products to service professionals as appropriate

 Review treatment protocols with service professionals

 Participate in and conduct meetings as required

 Comply with all state and federal regulations

 Comply with all company policies, procedures, and guidelines

 Perform other duties as required by management

Job Type: Full-time

Salary: $80,000 - $100,000

Benefits:

 401(k)

 401(k) matching

 Dental Insurance

 Health Insurance

 Health Savings Account

 Life Insurance

 Paid Vacation and Sick Time

 Vision Insurance

Experience:

 Pest Control: 5 Years (Required)

Work Location: In person