Guest Services Supervisor in Harrisonburg, Virginia at CY Harrisonburg

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Assists leadership (GM and AGM) with guest recovery, accounting reports, and corporate level assistance
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Will be responsible for the Guest Services work schedule and will train the team in all necessary procedures
• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all hotel guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of public areas and hotel office.
• Performs additional responsibilities as assigned by leadership

Qualifications

• Has POS experience in Agilysys PMS and StayPms reporting
• Has the ability to train and manage the processes associated with the hotel's POS systems
• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner