Program Specialist in Scottsdale, Arizona at Mark-Taylor Residential

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so is our corporate team! We’re hiring a Program Specialist at our corporate office in Scottsdale, AZ.

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

• Bachelor’s degree in Business Administration, Marketing, Project Management is strongly preferred.
• Minimum of 2–3 years of experience with Mark-Taylor preferred.
• Demonstrated knowledge of recent operational initiatives such as RiskRelease, EPO, Disabling Partial Pay, MT+, or similar company projects strongly preferred.
• Experience with ResMan and Union strongly preferred.
• Experience with Yardi and RealPage strongly preferred.
• CAPM certification preferred; certification required within one (1) year of assuming the role if not already obtained.
• Strong analytical, critical thinking, and independent problem-solving skills.
• Excellent organizational skills with exceptional attention to detail.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite and related business software.

In this role, you will

• Serve as the long-term owner and subject matter expert for assigned operational programs following project implementation.
• Ensure a smooth transition from project implementation to ongoing operational support while maintaining project documentation and institutional knowledge.
• Monitor program health, performance metrics, user adoption, and operational effectiveness to ensure continued success.
• Identify opportunities for process improvements and recommend enhancements that increase efficiency and user adoption.
• Troubleshoot program-related issues and provide timely, effective resolutions.
• Coordinate and complete program setup, user access, and onboarding for newly acquired or newly opened communities.
• Develop, schedule, and facilitate ongoing training sessions for community teams and corporate partners to reinforce best practices.
• Create and maintain training materials, user guides, and operational documentation.
• Serve as the primary point of contact for questions related to assigned programs.
• Partner with Operations, IT, Training, and other internal departments to support the continued success of implemented programs.
• Communicate program updates, enhancements, and operational changes to stakeholders.
• Escalate system issues or enhancement opportunities to the appropriate project owners or departments when necessary.
• Maintain ownership only after implementation has been completed.
• Support ongoing operations but do not lead new project implementations or enterprise-wide system rollouts.
• For new integrations associated with previously completed projects (such as Yardi or RealPage integrations), transition responsibility to the original Project Manager or designated implementation team.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.
**Benefits offered for full-time employees.