Team Leader/Food Services in Aurora, Illinois at Rush Copley Medical Center

Previous food service experience preferred. Must be comfortable in a hospital setting and be able to read, write and speak English.

- Team Leader- Food Services

Position Summary: Oversees the food service process. Guides and instructs team members to ensure proper handling of food, safety and customer satisfaction.

Primary Customers: Patients and their families, hospital cafeteria patrons and the community and all other team members.

Performance areas/behaviors

• Treats others with courtesy, respect, and caring touch in all interactions.
• Goes the extra mile to identify, fulfill, and exceed customer needs. Puts those needs first.
• Promotes patient rights, patient safety and ensures confidentiality and privacy at all times.
• Recognizes, respects, and effectively communicates with all cultures.

• Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.
• Willingly flexes to meet the changing workload demands and priorities.
• Helps make Rush-Copley a great place to work by promoting positives and committing to resolve problems.
• Upholds RCMC Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.
• Adheres to the Code of Conduct of RCMC in the performance of job duties and promotes the adherence of others as well.

Quality and Patient Safety

• Follows the National Patient Safety Goals.
• Is mindful and compliant with Red Rules.
• Prevents recognized safety hazards by using the Push the Button Campaign and proactively reporting near misses
• Maintains and supports a Just Culture by reporting errors.
• Identifies potential opportunities and participates collaboratively to make improvements.

Team Relationships Coached by: Patient Service Manager, Retail Manager and Production Manager

Position Performance Area/Expectations:

Leadership

• Encourages others to identify problems and solutions; acts as a role model in problem solving.
• Ensures maximum utilization of staff assigned on a daily basis by flexing staff as needed throughout the day.
• Promotes growth and development of team members and helps to remove obstacles.
• Provides input in staff performance.
• Orders food and nonfood supplies as instructed.
• Inventories food and nonfood supplies weekly as instructed.

Sanitation

• Assures proper sanitation procedures are followed.
• Assures all dishes are clean and put away.
• Assures all kitchen and cafe areas are clean and organized.
• Follows HACCP training.

Patient Services

• Assures room service program standards are maintained.
• Provides assistance when needed.
• Assures coolers are stocked for the pm. Shift
• Assures 180 trays for pm shift
  

Quality Control

• Maintains all departmental quality control logs, cleaning assignments and all paperwork are done, filed and properly reviewed.
• Participates in writing and reviewing of policies and procedures
• Resolves day-to-day patient/family problems and refers unresolved issues to the proper manager in a timely manner.

RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects RUSH’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Benefits can be found here