Systems Support Engineer I in Las Vegas, Nevada at Walker Digital Table Systems, LLC

About Us:

Walker Digital Table Systems, LLC (WDTS) innovates and develops products for the Asian and North American gaming markets including the PJM enabled Perfect Pay suite of table games solutions. Perfect Pay combines the accuracy, efficiency, and integrity of an electronic table game with the emotion and excitement of the live dealer table game experience.

The senior management team within the group comprises, of necessity, highly skilled executives with critical experience in the field of complex system solutions for the casino environment, knowledge of casino and resort operations at the most advanced level and high-level understanding of the strategic importance of solutions which meet the compliance, security, financial integrity and customer relationship needs of resort operators.

Job Summary:

The Systems Support Engineer I is responsible for installing and troubleshooting software and hardware systems, supporting systems enhancements, supporting hardware and software integrations, and fielding/resolving customer support tickets. This role involves close collaboration with cross-functional teams and occasional travel both regionally and internationally, as part of an organization reporting into the Director of Delivery and Support (North America).

Duties & Responsibilities:

• Install, configure, and troubleshoot hardware, software, and tools for new and existing customer deployments.
• Perform system installations, upgrades, maintenance, and maintain related technical documentation
• Support Demo Room operations and resolve any technical issues affecting functionality.
• Deploy and maintain internal labs and vendor test environments.
• Conduct system analysis, diagnose issues through lab replication, and implement root cause fixes.
• Provide on-call support as part of a team rotation, including nights/weekends/holidays as scheduled by management.
• Evaluate hardware compatibility, assist in implementing RFID technologies, and provide feedback used to drive hardware design decisions.
• Support remote and onsite technical operations while adhering to compliance standards.
• Collaborate with internal teams and external stakeholders to maintain and improve system performance.
• Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance.
• Perform other related duties as assigned to fulfill business needs.

Required Skills & Abilities:

• Familiarity with Linux-based systems, microservices, and containerization.
• Demonstrable understanding of networking, operating systems, servers, and hardware diagnostics.
• Strong analytical, communication, and problem-solving skills.
• Customer-focused with experience handling technical support in complex environments.
• Excellent written and verbal communication skills in English.
• Must have valid work authorization documents to work in the United States.
• Ability to successfully pass additional background screenings during employment to fulfill gaming industry regulation security requirements for client jurisdictions.
• Ability to work outside regular business hours and travel as needed based on business demands.
• This position requires a valid Passport.
• Understanding of casino operations is a plus.

Education & Experience:

• Bachelor's degree in a technology-related field or equivalent experience.
• Minimum 1 year in systems engineering, IT support, hardware/software troubleshooting, or a related role.
• Experience with VMWare, Nutanix, Windows Server, and PostgreSQL is a plus.

Physical Requirements:

• Ability to sit or stand for extended periods while working at a desk or computer station.
• Occasional lifting or carrying of objects weighing up to 50 pounds, such as hardware, equipment, or office supplies, with or without assistance.
• Ability to perform tasks requiring fine motor skills, such as typing, using office equipment, or operating a computer.
• Ability to travel locally and/or internationally 10-30% of the time for customer service needs, or site visits, which may involve occasional lifting and walking.
• Ability to participate in in-person meetings and presentations, including standing or moving about a room.
• Must be able to work in an office environment and/or customer site location with varying noise levels and demands.

Job Type:

Full-time, exempt

Total Rewards:

$75,000 - $85,000 annually. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the selected candidate. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as business results.

• Medical (HSA), Dental, Vision Insurance
• Employer-provided Group Life Insurance & Long-Term Disability Insurance
• 401k Retirement Plan with Employer Contributions
• Generous Paid Time Off & 15 Paid Holidays
• Discretionary Bonus Plan, based on eligibility

Equal Opportunity:

Walker Digital Table Systems, LLC (WDTS) is an Equal Opportunity Employer. We appreciate and welcome the value and contributions of individuals with diverse backgrounds and encourage all qualified individuals to apply.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any aspect of the employment process, please contact hr@wdtablesystems.com.