OPERATIONS MANAGER in GREENVILLE, South Carolina at Pivot Parking LLC

Position Summary:

Pivot Parking LLC is seeking a professional, organized, and customer-focused Parking Operations Manager to oversee the daily operations of assigned parking facilities and related operations. This role is responsible for ensuring operational excellence, maintaining exceptional customer service standards, supporting financial and administrative functions, and leading onsite teams in a fast-paced environment.

The ideal candidate will have strong leadership skills, operational knowledge, and the ability to effectively manage staff, client relationships, and facility operations while supporting the overall goals and culture of Pivot Parking LLC.

Essential Duties & Responsibilities:

Operations Management:

• Oversee the day-to-day operations of assigned parking facilities and related operations.
• Ensure efficient vehicle flow during peak hours, special events, and emergency situations.
• Monitor garage occupancy, traffic patterns, and operational performance to identify opportunities for improvement.
• Ensure all operational procedures are followed in accordance with company standards and client expectations.
• Support implementation and adherence to company policies, procedures, and operational best practices.

Staff Leadership & Supervision:

• Supervise parking attendants, leads, and maintenance personnel within assigned locations.
• Assist with recruiting, onboarding, training, scheduling, and employee development initiatives.
• Conduct performance coaching, evaluations, and corrective action discussions as needed.
• Promote a positive and professional work environment that aligns with Pivot Parking’s culture and customer service expectations.
• Ensure team members follow safety guidelines, operational standards, and company policies.

Customer Service & Client Relations:

• Respond to customer, tenant, and client concerns in a professional and timely manner.
• Resolve escalated customer service issues while maintaining a positive customer experience.
• Maintain a clean, safe, and welcoming environment for guests, tenants, and visitors.
• Build and maintain strong working relationships with clients, vendors, and operational partners.
• Support customer retention efforts through responsive communication and operational excellence.

Financial & Administrative Responsibilities:

• Monitor revenue collection, cash handling procedures, and operational reporting.
• Oversee monthly parking billing, payment tracking, and related administrative processes.
• Assist with budgeting, payroll/timecard review, and expense management.
• Review operational reports, occupancy trends, and revenue data to identify efficiencies and support business growth.
• Maintain accurate records, documentation, and operational reporting as required.

Facility Maintenance & Safety:

• Coordinate routine maintenance, repairs, janitorial services, and facility upkeep.
• Conduct regular inspections to ensure facilities remain compliant with operational and safety standards.
• Manage relationships with vendors and service providers for parking equipment, maintenance, and cleaning services.
• Respond appropriately to emergencies, accidents, incidents, and operational disruptions.
• Ensure compliance with all applicable company safety procedures and local regulations.

Technology & Systems Management:

• Oversee parking access and revenue control systems, including TIBA equipment, ticketing systems, gates, and surveillance systems.
• Troubleshoot operational technology issues and coordinate repairs with vendors or internal IT support.
• Maintain accurate operational records and reporting within company systems.
• Support implementation and usage of operational technology platforms and reporting tools.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Operations Management, Hospitality, or related field preferred.
• Minimum of 2–5 years of operations, parking, hospitality, transportation, or facility management experience preferred.
• Previous leadership or supervisory experience required.
• Strong customer service, communication, and conflict resolution skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Experience with parking management systems, revenue control systems, or related operational technology preferred.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
• Strong organizational skills with attention to detail and accuracy.
• Ability to analyze operational and financial data to support decision-making.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events as needed.
• Valid driver’s license with acceptable driving record may be required depending on location.

Physical Requirements:

• Ability to stand, walk, and move throughout parking facilities for extended periods of time.
• Ability to occasionally lift and/or move up to 25 pounds.
• Ability to work outdoors and in varying weather conditions as operational needs require.

Why Join Pivot Parking LLC?

At Pivot Parking LLC, we are committed to delivering exceptional parking and mobility solutions while creating a positive and supportive environment for our employees and clients. We value teamwork, operational excellence, accountability, and customer service, and we are continuously growing across multiple markets.

Join our team and help us continue creating outstanding experiences for our clients, customers, and communities.