IT Specialist (Req #: 142) in Columbia, Missouri at Questec

Please fill out the attached application with accurate and complete information

Summary:

We are seeking a motivated and reliable IT Support Specialist to join our Service group. The service group is comprised of multiple locations in four states and growing. This role includes hands-on experience in onboarding new employees on applications, troubleshooting, technical support, and day-to-day IT operations. This position will be a full-time position reporting to the VP of Finance.

Primary Duties:

1. Provide first-line IT support for end users (in person/remote)
2. Triage and resolve hardware, software, and Microsoft 365 issues
3. Set up and deploy laptops, desktops, and peripherals
4. Manage user accounts (Microsoft 365: users, groups, SharePoint access)
5. Review and respond to reported phishing emails
6. Escalate complex technical issues to supervisor/vendors, as needed

Minimum qualifications and experience:

1. IT-related degree or certification (preferred but not required)
2. Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
3. Familiarity with networking fundamentals (Wi-Fi, routers, basic troubleshooting)
4. Strong problem-solving skills and willingness to learn
5. Good communication skills and a customer-service mindset
6. Ability to work independently and manage time effectively
7. Positive attitude and outlook
8. Excellent time management and organizational skills
9. Solid understanding of confidentiality in an information-sensitive employment role
10. Attention to detail and quality of work performed by self and work to be assigned to project(s)
11. Experience with multi-site environments

WORK ENVIRONMENT:

The work environment for the IT Support Specialist is that of an average office setting.

QuesTec Mechanical is an Equal Employment Opportunity and Affirmative Action employer. As such, we do not discriminate based upon race, religion, color, national origin, gender (including gender identity), sexual orientation, age, veteran status, disability status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.