Hotel Front Desk Attendant in Billings, Montana at Holiday Inn Express Billings

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position, Wednesday through Friday, 6 am to 2 pm. You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

$14 - $15 hourly

• Mitigate customer complaints as needed
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Connect with the housekeeping department to ensure guest accommodations are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations

Holiday Inn Express & Suites Billings West is a Torchbearer Award-winning hotel proudly serving the Billings, Montana community. We believe that caring for our employees empowers them to provide exceptional service to our guests. Our team thrives in a fun, community‑focused environment that supports collaboration, growth, and outstanding hospitality.

Benefits include:

• Competitive wages for all positions
• Health insurance (full‑time employees)
• Supplemental health coverage, including vision and dental (full‑time employees)
• 401(k) retirement plan
• Paid time off
• Employee discounts at all IHG hotels