Access Associate in ROCHESTER, New York at Rochester Regional Health

Job Title: Access Associate
Department: Patient Access
Location: Unity Hospital | 1555 Long Pond Rd. Rochester, NY 14626
Hours Per Week: 37.5
Schedule: 8-hour shifts, 3p - 11p, every other weekend rotation

SUMMARY

In a customer service oriented manner, the Access Associate interviews patients and/or their representative to collect required registration data, included but not limited to; demographic and financial data, as well as obtain required signatures. The Access Associate communicates mandated patient information and verifies all information for accuracy. This process includes, but is not limited to, insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES

• Manages incoming calls while providing necessary information.

• Greeting of patients and/or their representatives and providing direction as needed.

• Scheduling and/or prescheduling patient appointments.

• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.

• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.

• Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.

• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.

• Reviews charges in charge review WQs for completeness and accuracy.

• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.

• Communication with external customers such as but not limited to; payers, physician offices and other departments.

• Accurately sets up new patient record via Care Connect.

• If qualified, may be asked to interpret on occasion.

• Performs other duties as assigned.

• *RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

PREFERRED QUALIFICATIONS:

• 2-year degree or equivalent combination of education and work experience preferred
• Associate's Degree preferred
• One year of customer service experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $17.85 - $19.50

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.