Patient Service Representative - Unity Hospital (Part-Time, Days/Evenings) in ROCHESTER, New York at Rochester Regional Health

Job Title: Patient Service Representative
Department: Technicians
Location: Unity Hospital | 1555 Long Pond Rd. Rochester, NY 14626
Hours Per Week: 22.5
Schedule: 8-hour shifts, 7:00a - 3:00p and 3:00p - 11:00p, 4 weekend shifts/month

SUMMARY

The Patient Service Representative delivers exceptional customer service and clerical support for the nursing units/departments, processes admissions and discharges, assists with patient needs, is a point of contact for visitors, providers, and staff within the department, and provides patient/family customer service to align with the overall expectation of a positive patient experience.

RESPONSIBILITIES:

• Consistently utilizes professional communication skills with all customers.
• Prepares unit with daily staff assignment board, nurse locators, updates the boards in patient rooms each shift with appropriate staff names.
• Assists Clinical Nurse Leader/Charge Nurse with coordination of daily patient activities (i.e. tests, therapies, discharges) and updates front of patient chart with times as appropriate.
• Responsible for the coordination of the patients’ arrival and the initiation of the admission process – greet patients/family members to unit, explain ordering of phone/TV, explain how to contact unit to check on patient, handout Patient Guide, set up Telemetry monitor if applicable.
• Responsible for processing physician paper orders or Computerized Physician Order Entry (CPOE) electronic tasks in an accurate, complete and timely manner. Responsible for the maintenance of the electronic and paper medical record.
• Oversees smooth information flow and organizational processes for the unit including telephone triage, mail, faxing, report generation, filing of loose papers, fill charts, maintain sheet of labels in each chart, updates to unit/department policies and equipment maintenance.
• Verification of patient contact/demographic information.
• Responsible for rounding on the patient care unit each shift to provide customer service to patients (i.e. fresh water, straighten room, call bell within reach of patient, check on patient needs).
• Assist in timely and courteous responses to patient call lights and/or any patient or family requests for assistance.
• Provide follow up information/discharge coordination for patient.
• Responsible for assisting with maintaining medical/surgical supplies on the unit and stocking of supplies.
• Follows all safety initiatives for the department.
• Meets unit/department specific skills and competency expectations.

PREFERRED QUALIFICATIONS:

• High School Graduate or GED preferred
• Six months related work experience in a healthcare or general office setting preferred
• Experience with public contact, with good interaction and communications skills
• Medical terminology and/or prior nursing assistance experience preferred

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $16.75 - $18.92

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.