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BUSINESS OPTIMIZATION MANAGER in Cincinnati, Ohio at Controls Center Inc

NewSalary: $100000 - $150000
Controls Center Inc
Cincinnati, Ohio, 45203, United States
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Job Description

GROUP POSITION PROFILE

Position: Business Optimization Manager

Classification: Exempt

Department: Technology

Reports To: Director of Technology

Job Summary:


The Business Optimization Manager oversees the daily performance, security, and improvement of the Epicor Eclipse (Solar/Eterm) ERP system. This role works with operations and IT to streamline workflows, enhance controls, support integrations, and keep the platform reliable and aligned with business needs. The Business Optimization Manager will join our mission to "Make the tech in the truck more efficient" and embrace our vision to "Enhance lives through solutions."

Core Values:

♥ Honesty – Truthful and transparent

♥ Excellence – Consistently deliver high quality

♥ Accountability – Owning one’s actions

♥ Respect – Valuing Others

♥ Teamwork – Collaborating effectively

Core Competencies:


Building Trust – Earning the confidence of othersCustomer Focus – Prioritizes customer needsProductivity – Achieves tasks efficiently Adaptability – Adjusts to changes Cooperation – Works well with others

Essential Functions:


Owns administration, stability, and performance of Epicor Eclipse (Solar/Eterm) in partnership with IT infrastructure. Manage user access and security (provisioning, authorization keys, templates) using least privilege practices. Support core Eclipse operational setup (Job scheduling/phantom processing, monitoring). Plan and execute upgrades, patches, and configuration changes (testing, cutover, validation). Lead incident response and root-cause analysis for ERP issues; drive preventative fixes. Maintain backup/recovery and data integrity practices to support business continuity.



Optimize end-to-end workflows (order-to-cash, procure-to-pay, inventory, pricing, accounting) through configuration, standardization, and automation. Design and support integrations (APIs, EDI, middleware, file-based) and coordinate with vendors/internal developers. Build and maintain Eterm/TCL scripts and other automation to reduce errors and manual work. Deliver operational reporting and improve data quality for downstream reporting/BI needs. Create documentation and training; act as an escalation point for complex user and process issues.

Establish ERP operating procedures and support governance/audit needs as required.

Required Skills/Abilities:


Ability to Map, Challenge & Improve ProcessesData Analysis & Insight GenerationStrategic Communication & Change MessagingManages Time to Meet Operational Deadlines



    Provide Clear Document Reporting, Stakeholder Coordination & Change EnablementConfidentiality, Ethics, & JudgementContinuous Improvement Mindset


Qualifications:


5+ years of hands-on ERP administration, ERP engineering, or application support ownership. Strong Epicor Eclipse (Solar/Eterm) experience in a distribution environment. Working knowledge of Linux server/VM environments and operational monitoring/troubleshooting. Experience managing ERP security/access (roles, authorizations, controls). Experience with ERP integrations (APIs, EDI, middleware, or file-based).


Benefits:


Generous paid time off401(k) with company matchMedical, dental, vision, reimbursement program


HSA and non-deductible medical plansEmployer-paid disability and life insuranceEmployee assistance program


Johnstone Supply provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves, compensation, and training.

Job Location

Cincinnati, Ohio, 45203, United States

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