Server - Steak House - Part Time in Northfield, Ohio at Northfield Park Racino

Primary Purpose

It is the primary responsibility of the Food Server to take and deliver customer orders, maintain tables, guest satisfaction and finalize checks. The food server is also responsible for performing side work and general cleaning of assigned stations.

Principal Duties & Responsibilities

• Greet guests in a positive, friendly manner and make them feel welcome.
• Knowledgeable of selling techniques and service delivery of menu items of every course and both non and alcoholic beverages.
• Maintain table cleanliness utilizing a silent service approach.
• Itemize bills correctly and efficiently secure payment.
• Maintain cleanliness and stock of assigned areas, side stations, tables and Point of Sale (POS) stations.
• Anticipate the guests’ needs and respond appropriately with a sense of urgency.
• Communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.

Required for All Jobs

• Performs other job-related duties as requested.
• Proof of eligibility to work in the United States.

Work Experience

• 5+ Years of Prior Relevant Experience Food and Beverage experience in a high-paced environment with food service experience Preferred

Education

HSD or GED equivalent

Additional Requirements

• Work varied shifts, to include weekends and holidays. Required
• Experience working in a similar setting. Preferred

Knowledge, Skills and Abilities

KSAs

• Knowledge of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
• Knowledge of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines.
• Knowledge of health, safety and sanitation regulations.
• Knowledge of computers and Point of Sale (POS) systems.
• Ability to effectively communicate in English, in both written and verbal forms.
• Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

Physical Requirements

• Bending
• Carrying __pounds
• Clear speech - simple
• Hearing/Listening
• Lifting __pounds
• Near vision
• Normal vision
• Pushing/Pulling
• Reaching
• Sitting
• Standing - 5 hours minimum
• Walking

Occasionally -

• Balancing
• Clear speech - complex
• Crouching
• Distant vision
• Flexibility - upper body
• Flexibility - lower body
• Kneeling
• Stooping
• Typing __w.p.m.

Work Environment

• Communication - verbal
• Communication - written
• Contacts - works alone
• Contacts - works around others
• Contacts - works with others
• Exposure to dust / dirt
• Exposure to fumes / odors
• Fast pace
• Indoors
• Noise levels - low to moderate
• Noise levels - high
• Restricted area
• Shifts
• Smoke

Occasionally -

• Extreme cold
• Extreme heat
• Hazardous conditions - Chemicals
• Office conditions
• Outdoors

Mental Requirements

• Comprehension
• Customer service
• Decision making
• High pressure
• Judgment
• Memorization
• Organization
• Perception
• Reading - simple
• Repetition
• Tight deadlines

Occasionally -

• Analytical
• Clerical
• Fatigue
• Long hours
• Math skills - basic
• Safety hazards
• Writing - simple

Rarely -

• Crisis Incident