Sales Admin Specialist | REMOTE in at Supportninja
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Job Description
Work Setup: Remote
Start Date: TBD
Equipment Provision: Company Provided
Schedule: TBD
What does a day in the life of a Sales Admin Specialist took like?
- Ensure revenue enablement tools are correctly provisioned and supported (users, permissions, groups, licenses) in line with documented SOPs
- Keep request intake organized with clear status and timely responses
- Execute tasks associated with core tech stack.
- Execute routine hygiene and publish/maintenance tasks using documented SOPs
- Monitor support channels (e.g., Slack support channels) and the Notion request form.
- Log each request in Notion
- Maintain clear request status from intake through closure; provide timely updates.
- Escalate items outside SOPs or requiring approvals per the escalation guidelines.
- Submit and track vendor/IT tickets when needed; maintain a simple ticket log (status/ETA/impact) and document resolutions for repeat issues.
- Provision new users across core tools (Salesloft, Gong, Seismic, Leadbeam, Sales Nav, and Sendoso)
- Maintain roles/groups/permissions where allowed; keep team structure aligned (team swaps, vertical/segment changes).
- Offboard users by removing access and deactivating profiles per SOP and within SLA.
- Maintain license inventory (assigned vs. available) and report license needs to the Rev Enablement owner.
- Run monthly usage audits in core tools and share findings with stakeholders.
- Assign new hire learning paths/training where defined.
- Send reminders for incomplete lessons.
- Maintain content hygiene as assigned (naming conventions, tags, archiving/retiring per direction).
- Create Groups & Smart Groups
- Assign phone numbers and SMS capabilities as needed; support international number requests.
- Upload approved content and maintain naming conventions.
- Audit low-performing or rarely used cadences and share a summary; deactivate/archive only when instructed.
- Add keyword trackers as assigned.
- Input pre-written Smart Tracker / scorecard prompt content
- Post enablement updates to Slack using provided templates; schedule messages when requested.
What are the required qualifications for a Sales Admin Specialist?
- At least 1-2 years of experience supporting revenue/sales enablement or sales operations tooling
- Strong attention to detail and comfort with repeated operational workflows
- Clear written communication and ability to triage/route requests appropriately
- Ability to follow SOPs and document steps/results for repeatable work
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/1Mgy9zWIFBNP_Yfibyud-
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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