State Operations Manager (WA) in Claremont, Western Australia at City Fertility

About City Fertility

Over 21,000 babies and countless smiles for more than 21 years.

As one of Australia’s leading IVF and fertility service groups, we combine cutting-edge science with compassionate care. Our partnership with the CHA IVF global network gives us access to world-class expertise and innovation.

At City Fertility, you will be part of a progressive, people-centred organisation where compassion, respect, commitment and quality care are at the heart of everything we do.

• Be part of a global network with world-class fertility expertise
• Work in a supportive, collaborative, and inclusive team environment
• Access ongoing professional development and career growth opportunities
• Make a meaningful difference in the lives of patients and families every day

Manage the operations of multi-site clinics | Champion quality and efficiency | Be part of a leading IVF Group

Lead operational excellence across multiple fertility clinics in Western Australia.

Are you an experienced healthcare operations leader looking for a role where you can make a real impact? At City Fertility, we are seeking a State Operations Manager to oversee the daily operations of our clinics in WA, ensuring seamless patient experiences and driving continuous improvement.

This position is a hands-on operational leadership role embedded in our clinical IVF environment – please note this is not just a desk-based position. You will be responsible for the operations of your state, visible across each of our sites and working closely and collaboratively with senior clinical leaders and frontline teams to deliver operational consistency, compliance and excellence.

Reporting to the Chief Operations Officer, you will:

• Execute state-based operational business plans aligned with national strategy.
• Lead and manage multiple clinics to ensure optimal operations, specific to performance and patient outcomes.
• Directly manage key state personnel, including Patient Services Manager, Director of Nursing (Day Hospitals/Procedures) and State Nurse Managers.
• Collaborate with National Managers across HR, Finance, Compliance/WHS and Marketing for integrated service delivery.
• Monitor key performance metrics, including patient billing and operational efficiency.
• Ensure compliance with ART regulations and NSQHS standards.
• Champion a process-driven approach to operational management and continuous improvement.

1. Extensive experience managing healthcare operations, preferably in IVF, Assisted Reproductive Technology (ART) or specialist medical services.
2. Strong leadership and team management skills with a proven track record of driving operational excellence.
3. Solid understanding and expertise in Medicare billing and clinic performance metrics.
4. Familiarity with ART, NSQHS standards and regulatory compliance.
5. Outstanding communication and problem-solving skills to engage stakeholders effectively.

If you are ready to help shape the future of fertility care, we would love to hear from you.

Click ‘Apply’ and submit your resume and cover letter (including contact details for two referees) today. We respectfully advise that agency applications are not being accepted at this time.

Please note that as this is an on-site role, successful candidates will need to be able to work on-site across various clinic locations within Queensland.

Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

For further information about the role, please email hr@cityfertility.com.au to arrange a confidential discussion. Please note that applications will be progressed as received.

City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion - we welcome you to be part of our progressive and supportive team.

** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.

** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.

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