Scheduling Team Leader in Mandurah, Western Australia at Dovida

About this opportunity

Were looking for a proactive and people-focused Scheduling Team Leader to lead a close-knit team of three Coordinators in our Mandurah office and ensure our clients receive timely, high-quality support.

In this role, youll take ownership of day-to-day scheduling and service delivery, while coaching and developing your team to perform at their best. Youll play a key part in maintaining accurate client and caregiver records and ensuring a smooth, responsive experience for everyone we support.

This opportunity suits someone who thrives in a fast-paced environment, enjoys leading from the front, and brings a calm, solutions-focused approach to challenges. If youre a confident communicator with a passion for delivering exceptional client service and building strong team culture, wed love to hear from you.

Why join us?

• Flexible working arrangements to support worklife balance + competitive salary package
• Enjoy your birthday your way with a paid day off each year
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options
• Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

Key Responsibilities

• Lead, coach, and develop a team of Client Services / Care Coordinators to deliver high-quality, client-centred services.
• Oversee daily rostering and scheduling to ensure consistent, reliable service delivery for clients and Caregivers.
• Ensure responsive, professional communication with clients and Caregivers, resolving issues within appropriate timeframes
• Monitor team performance, provide training and support, and contribute to ongoing development and performance reviews
• Maintain accurate records and manage compliance across client management systems, payroll inputs, and invoicing processes.
• Drive continuous improvement by contributing to process enhancements, reporting, and a positive, high-performing team environment.

About you

• Proven experience in rostering, with strong knowledge of the SCHADS Award, preferably within the aged care and/or disability sector.
• Demonstrated ability to lead, support, and motivate a small team to achieve outcomes.
• Strong interpersonal skills, with the ability to build effective relationships and deliver exceptional customer service to internal teams and clients.
• Technically capable, with proficiency in Microsoft Office (including Excel) and the ability to quickly learn new systems and interpret data.
• Excellent communication, problem-solving, time management, and conflict resolution skills.
• Adaptable and resilient, maintaining a calm and solutions-focused approach in a fast-paced, ever-changing environment.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.

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