Clinical Clerical Aide in Lompoc, California at Lompoc Valley Medical Center

Salary Range: $18.76 - $22.86

Pay rates are determined based on experience and internal equity.

Position Summary:

• Greets patients, answers phone calls.
• Provides information regarding hospital services and explains hospital policies.
• Processes telephone communications efficiently and courteously.
• Responds appropriately and timely to telephone and verbal requests.
• Receives and interviews incoming patients or relatives to obtain pertinent data, obtains signatures on all applicable forms and documents.
• May perform some pre-admitting counseling and resolution of routine admitting inquiries and problems.
• May interface with medical staff as well as incoming patients.
• Follows hospital policy regarding confidentiality and release of patient information.
• Establishes and maintains effective, respectful and courteous working relationship with patients, families, visitors, and co-workers.
• Demonstrates performance consistent with the mission, philosophy and goals of the department and organization; remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits.
• Provides feedback to Lead and Director regarding the implementation and compliance of department and hospital policy/procedures.
• Must work well under stress or tight deadlines.
• Must work well with supervisors, co-workers, patients/residents, family members and visitors

District Responsibility:

• Support of the District Mission and Values
• Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
• Constantly use C-I-CARE principles when communicating with others.
• Performance Improvement Activities
• Safety
• Professional Development

Position Duties/Responsibility:

• Position Competencies
• HIM Responsibilities
• Registers Patients for Laboratory
• Other Duties Assigned by Supervisor

Essential Functions:

• The ability to have the motor control skills to perform the duties of the position
• The ability to communicate verbally and in written form; bi-lingual preferred but not required
• The ability to use a keyboard and simple computer programs.
• The ability to be supervised and work as a team player.
• The ability to have positive personal interactions with staff, patients/residents and visitors.

Position Qualifications:

• Education: High School diploma or equivalent.
• Licensure: None
• Experience: A minimum training, education, and work experience which demonstrates the ability to satisfactorily perform the responsibilities and duties of the position.
• Skills/Abilities: Knowledge of modern office equipment. Excellent verbal and written communication skills. Exhibits the ability to organize work assignments and follow through with accuracy, exercises good judgment, and demonstrates initiative, emotional stability, tact and poise.

LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.