Call Center Representative in Troy, Michigan at Refloor

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.

If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!

Are you a people person who loves connecting with others and helping them solve problems? We’re looking for a 2nd Shift Call Center Representative to join our team and be the friendly voice on the other end of the line for our customers. If you enjoy working in a fast-paced environment, have great communication skills, and are passionate about delivering top-notch service, we’d love to hear from you!

In this role, you’ll play a key part in setting appointments and ensuring our customers have a positive experience from start to finish. If you're ready to make a difference and help our sales team succeed, this is the job for you!

What You’ll Be Doing

• Making outbound and taking inbound calls with a smile and positive attitude

• Setting up appointments between interested prospects and our sales reps

• Answering customer questions, offering solutions, and providing the best service possible

• Entering call details and outcomes into our CRM system

• Helping our team hit goals by identifying and qualifying leads

• Resolving customer concerns with empathy and professionalism

• Meeting or exceeding personal and team sales goals

• Connecting customers to the right department when needed

What We’re Looking For

• A friendly, energetic attitude with a love for making phone calls

• Someone who can learn quickly and grasp product and service information

• Coachable and open to training and feedback

• Comfortable using computers and basic software

• Great communication skills and the ability to engage with a wide variety of people

• A strong work ethic, dependable, and driven to meet goals

• Previous call center or sales experience is a plus but not required
• Able to work a rotating schedule of 12:00pm - 8:00pm and 10:00am - 6:00pm.

What You’ll Love About Working With Us

• A positive, team-oriented environment where we work hard and have fun!

• Opportunities for growth and development—learn new skills and advance in your career

• Competitive pay with performance-based incentives

• Ongoing support and training to help you succeed

• Be part of a company that values customer satisfaction and team collaboration