Supervisor, Care Management in New York, New York at CareCollab

CareCollab is a Medicaid care management organization serving high-acuity populations across

New York City, Westchester, and Nassau County. We work with individuals who have complex

medical, behavioral health, and social needs, including serious mental illness, substance use

disorders, chronic conditions, and housing instability.

Through New York’s Health Home program, we provide care coordination services that help

members:

• Access medical and behavioral health care

• Navigate social services and housing resources

• Stay engaged in treatment

• Avoid unnecessary hospitalizations and emergency room visits

The Care Manager Supervisor oversees care coordination services for Health Home members,

ensuring high-quality, compliant, and person-centered care. This role includes supervising care

managers, conducting audits, maintaining documentation standards, and supporting staff

development and training.

Key Responsibilities:

• Supervise and provide guidance to care managers, offering consultation and ongoing

support.

• Ensure all program staff complete required initial and ongoing training.

• Deliver New Employee Orientation and conduct periodic in-service trainings.

• Monitor service quality by reviewing care plans, progress notes, case documentation,

and incident reports.

• Conduct caseload audits to ensure compliance with standards and continuity of care.

• Perform spot checks of care manager caseloads to assess member satisfaction and

service delivery.

• Review documentation to ensure adherence to regulatory and quality standards.

• Manage and assign caseloads to ensure appropriate service delivery for enrolled,

pended, and diligent search members, in accordance with Health Home policies.

• Oversee the Person-Centered Planning process to ensure member-focused care.

• Provide direct care coordination services to members as needed.

• Review and approve assessments, care plans, reassessments, consent forms, and

encounter notes requiring supervisory sign-off.

• Process and follow up on incident reports, ensuring appropriate intervention and

documentation.

• Conduct reviews of all member disenrollments to identify potential interventions and

understand disenrollment trends.

• Ensure compliance with standards set by LHH, the Care Management Agency (CMA),

and the Department of Health (DOH).

• Review and approve employee timecards, with oversight from Human Resources.

• Support care managers in referring members to HCBS/CORE services and assist in

maintaining monthly performance metrics.

• Participate in committees or workgroups as requested by the Clinical Director.

• Provide regular individual and group supervision, both scheduled and informal.

Education and Experience Requirements:

• Bachelor’s degree with 3+ years of relevant experience, OR

• Licensed Registered Nurse (RN) with 2+ years of relevant experience, OR

• Master’s degree in social work, human services, or public administration with 1+ year of

relevant experience.

• Minimum of 1 year of supervisory experience in care coordination or case management.

• Completion of Care Coordination CORE Training within the first six months of

employment.

• Completion of CMA and LHH required trainings within the first two years of employment.

Qualifications:

• Proven ability to learn and apply new information effectively.

• Motivational leadership style with a focus on team-building.

• Strong organizational, interpersonal, and communication skills