Manager of Fare Pass Programs in Salt Lake City, Utah at Utah Transit Authority

Utah Transit Authority

Description

Ready to shape the future of how people access transit? As the Manager of Fare Pass Programs, you’ll lead the development and evolution of fare pass products, identify new opportunities to increase ridership and participation, and turn innovative ideas into effective programs. This is a high-impact role where you’ll combine strategic thinking, creativity, and operational leadership to grow UTA’s fare pass offerings and deliver value to customers.

As the Manager of Fare Pass Programs, you will:

• Lead the administration, implementation, and ongoing management of fare pass programs.
• Support fare revenue growth through employer, educational, government, and community programs fare programs by ensuring effective program delivery, partner support, and operational excellence.
• Oversee pass program administration, contract management, invoicing, and program compliance while ensuring exceptional service delivery to partners and customers.
• Focus on providing outstanding partner support, creating new pass programs, and supporting initiatives that increase transit ridership and program participation.
• Supervise a team, providing leadership, coaching, and operational oversight to ensure business objectives, revenue targets, and customer service standards are achieved.

MINIMUM QUALIFICATIONS

EXPERIENCE:

· Four years of professional experience in business development, account management, partner relations, sales, customer support, program administration, or a related field. Experience developing strategic partnerships and growing program participation and revenue is highly desirable.

· Minimum two years leading and supervising employees.

EDUCATION/TRAINING:

· Bachelor’s degree in Business, Sales/Marketing or a related field.

Knowledge, Skills and Abilities:

• Contract and compliance
• Microsoft products
• Leadership
• Strategic planning
• Ability to work across departments
• Program development
• Stakeholder engagement
• Client relationship management
• Communication skills

UTA Competencies:

• Business Acumen – Maintaining an up-to-date understanding of the broader issues affecting field of expertise and organization.
• Managerial Courage – Standing strong in the face of adversity and taking necessary risk to achieve results.
• Change Management – Dealing comfortably with the uncertainty of change. Dealing constructively with problems that do not have clear solutions or outcomes
• Communicates Effectively – Creating an open environment in which thoughts are expressed freely and information flows easily.
• Decision Making – Making sound decisions that consider multiple options, seeking input from others; reaching good decisions in a timely manner.
• Drives Results – Fostering a strong bottom-line orientation; accomplishing objectives despite obstacles and setbacks; exceeding goals successfully; pushing self and others to achieve results.

- OR -

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: $92,700.00 or more, depending on experience

If interested, apply before: Monday, October 12th, 2026 @ 11:59 PM MST

As a full-time Administrative Employee, your Total Rewards Benefits Package will include:

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program – includes counseling, legal services, financial planning, etc.
• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile.
• Pet insurance plan options (tailored plan coverage based on pet’s health and needs).

Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

Summary

The Manager of Fare Pass Programs is responsible for leading the administration, implementation, and ongoing management of fare pass programs. This position supports fare revenue growth through employer, educational, government, and community programs fare programs by ensuring effective program delivery, partner support, and operational excellence. The Manager oversees pass program administration, contract management, invoicing, and program compliance while ensuring exceptional service delivery to partners and customers. This role focuses on providing outstanding partner support, creating new pass programs, and supporting initiatives that increase transit ridership and program participation. The Manager supervises a team, providing leadership, coaching, and operational oversight to ensure business objectives, revenue targets, and customer service standards are achieved.