Beauty/Fragrance Sales Associate - Luxury Department in London, England at Pimes PBM

Job Description:

About Pimes London:

We are Pimes London. A strategic Brand Management and People Partner company like no other. We are based in multiple stores across the UK and work with a range of luxury brands, offering permanent roles as well as flexible working options for employees whom this appeals to. Our people are at the forefront of everything we do and by joining our team you will become part of the Pimes London family. At Pimes London we have three core values; to be authentic, to be adaptable, and to ensure our people come first. As a company we strive to build authentic relationships with each other and with our customers, aiming to deliver exceptional experiences to all. We have built great relationships with the luxury brands we work with and are looking for dedicated, hardworking, enthusiastic, and dependable staff to join our growing team.

The Role:

As a Variable Hours Sales Associate for Pimes London, you will support across the brands we work with in multiple locations, with the mission to achieve brand goals in sales, productivity, and service. We work across variation locations across London with our main location being Selfridges, Oxford Street. You will be responsible for meeting personal sales and productivity goals, for delivering exceptional customer service and you will ensure you strive for retail excellence on each and every shift. You will represent Pimes London, as well as the stores and brand's we work with to the consumer, be an ambassador of our brands, and will deliver above and beyond for each and every customer whilst aiding with the consistent smooth running of the account you are supporting on.

Key Responsibilities:

• Proactive selling - engaging with customers in a dynamic way through traffic stopping and confident brand introductions

• Contributing to the success of our brands through the delivery of outstanding customer service, offering an exceptional experience to both a local and international consumer.

• Building and maintaining positive business relationships with clients

• Growing and maintaining strong working relations with all levels of Pimes London's management, store management and our clients management teams.

• Demonstrating exceptional product knowledge with an ability to story tell to a high standard and inspire fellow team members

• Completing required brand and store trainings on time as well as subsequent training surrounding new launches and brand focusses or updates

• Bringing energy & positivity to every interaction

• Ensuring that you know and achieve the brands sales targets & agreed KPI's

• Always adhering to the highest professional standards

• Replenishing stock and maintaining high standards of merchandise and presentation

• Supporting our clients management teams with the organisation and operation of their accounts inventory and facilities

• The recording and reporting of accurate figures, inventory information and sales commentary in a timely manner

• Driving data capture and NPS while maintaining the best GDPR standards

• Diligent usage of our scheduling app, ensuring the consistent and accurate recording of timesheets and of personal availability reporting.

The Individual:

• Proof of right to live and work in the country

• Prior experience working in a customer facing role, preferably with luxury retail brands/within beauty

• Ability to adapt to frequent change and high-pressure environments

• Positive can do attitude

• Passionate about beauty/fragrance and luxury retail

• Able to build and maintain business relationships with clients and fellow staff

• Excellent communicator

• Gifted storyteller

• Highly professional

• Punctual, reliable and trustworthy

• A self-starter, someone driven and motivated to achieve sales and service targets and positively influence team morale

• Flexible to work across days/hours (Usually between the hours of 9am-10pm)

The Benefits:

• Competitive Industry Salary: £14.8/hr

• Training and support

• Potential for 'temporary to permanent' career progression

• The opportunity to work in creative, exciting and luxury environments