Quality Assurance Monitor in Henderson, Nevada at OnPoint CX Solutions LLC

OnPoint CX Solutions is growing, and we’re looking for a motivated and detail-oriented Quality Assurance Call Monitor to join our in-office team in Henderson, NV.

In this role, you’ll help improve the customer experience by reviewing agent calls, monitoring sales interactions, and ensuring quality and compliance standards are met. If you enjoy listening, analyzing conversations, identifying opportunities for improvement, and working in a fast-paced environment, this could be a great fit for you.

This position is ideal for someone who is organized, dependable, tech-comfortable, and looking to grow within a professional call center environment.

• Starting pay: $12.00/hour
• Weekly pay
• Performance bonuses based on KPI metrics
• Full-time, in-office position
• Typical schedule: Monday–Friday approximately 6:00 AM – 2:30 PM (hours may vary)

• Monitor and review live and recorded calls
• Evaluate sales interactions for quality and compliance
• Ensure agents follow company scripts, procedures, and policies
• Identify coaching opportunities and document quality concerns
• Prepare quality reports and performance notes
• Work closely with supervisors and leadership to improve agent performance
• Maintain accurate QA records and scoring documentation

• Strong listening and attention-to-detail skills
• Comfortable using multiple computer programs and screens at once
• Strong written communication and documentation skills
• Ability to stay organized in a fast-paced environment
• Reliable attendance and professional attitude
• Positive mindset and willingness to learn

• Call center experience
• Customer service experience
• Sales experience
• Quality assurance or coaching experience

We’re willing to train the right candidate with strong work ethic and communication skills.

• Weekly pay
• Performance bonus opportunities
• Stable full-time schedule
• Team-oriented work environment
• Growth opportunities within the company
• Hands-on experience in quality assurance and call center operations

OnPoint CX Solutions is a business process outsourcing (BPO) company providing customer care, sales, and support services in the energy sector. Our team is committed to delivering professional, compliant, and high-quality customer experiences on every interaction.

If you’re detail-oriented, dependable, and ready to grow with a fast-moving team, apply today. We’re actively hiring and looking to fill positions quickly.