ATA Carnet Assistant in Los Angeles, California at ROCK IT CARGO

The Rock-It Company is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. Rock-It, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Rock-It Sports, Rock-It Productions, Rock-It Experiential, Dietl, CARS, Dynamic International and more. Rock-It’s premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. Rock-It is the chosen provider for reliability and efficiency where failure is not an option for a customer’s most prized events and possessions.

At our company, we believe that our people are our greatest asset. As an ATA Carnet Assistant, you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence.

This on site, ATA Carnet Assistant, located in Los Angeles, CA, will be responsible for issuing and printing carnets. This will include collecting ATA Carnet application information, creating and issuing ATA Carnets, logging, tracking, returning, and resolving claims.

Location: Los Angeles, CA (On Site)

Work Schedule: Schedule fluctuates based on workloads (Core hours 9AM-5PM). Rotation of on-call weekend responsibilities. Note this role requires the employee to be in office 5 days a week (Monday through Friday.)

Key Responsibilities:

ATA Carnet Documentation

Client Communication:

• Answer queries from clients regarding the ATA Carnet process, timelines, and
regulations.

• Provide guidance to clients, team members and colleagues on ATA Carnet regulations and requirements on the use of ATA Carnets.

Reporting & Documentation:

• Maintain detailed and accurate records of all ATA Carnet transactions, including issuance, usage, and returns.

• Monitor and track the expiry and return of ATA Carnets to avoid any penalties or non-compliance issues.

• Prepare regular reports on the status of ATA Carnet usage.

Problem Resolution:

• Investigate and track any discrepancies in carnet usage and ensure that they are resolved promptly.

• Address any issues related to ATA Carnet non-compliance, including liaising with ATA Carnet Guarantee Associations and customs authorities to resolve disputes or discrepancies related to ATA Carnet shipments and avoid penalties.

Additional duties as assigned by management

Qualifications:

• In-depth knowledge of ATA Carnet procedures, customs regulations, and
international trade practices a plus.

• Excellent communication skills; written and verbal.

• Solid interpersonal and customer skills and ability to collaborate across
departments.

• Strong organizational, along with attention to detail, and prioritization skills.

• Ability to multi-task and handle time-sensitive issues.

• MS Office Suite, intermediate Excel skills.

• Flexibility with possible overtime.

Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What Rock-It Company Will Offer You:

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@rockitcompany.com. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.