Employee & Community Resource Specialist in Abilene, Texas at Abilene Goodwill Industries

POSITION SUMMARY: Demonstrates Goodwill’s Core Values through actions and behaviors. This position supports Goodwill West Texas employees in overcoming barriers to employment, achieving personal, educational, and career goals, while also providing career center services to community clients. The Employee & Community Resource Specialist builds professional relationships, provides coaching, and connects individuals to internal and external resources to promote self-sufficiency, employment stability, and long-term success.

EDUCATION / EXPERIENCE:

· High School Diploma or GED equivalency required.

· A college degree in a human services, social work or related field is preferred.

· Some Human Resources experience is preferred.

· One year full-time experience performing job training or case management, or workforce development services preferred.

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:

· Valid Texas Drivers License and good driving record

· Ability to handle sensitive situations and confidential information.

· Ability to travel as needed.

· Exercise sound judgment and follow-through on assignments independently and as a team player.

· Excellent human relations and oral/written communication skills

· Strong resume writing skills

· Strong organizational and problem-solving skills

· Demonstrate ability to motivate, train, and effectively relate to individuals who have disabilities or other barriers to employment.

RESPONSIBILITIES & DUTIES:

(E) – Essential function of job duties

· Adhere to and promote Goodwill’s performance standards and Core Values. Foster a positive team environment. (E)

· Provide intake, assessment & training skills development for participants, clients and employees. (E)

· Assess barriers and identify the necessary services to support participation in and achievement of individualized goals. (E)

· Identify short- and long-term goals that support individuals on their path towards education, training, personal and employment goals. (E)

· Develop action plans and individualized Employment Plans (IEPs), including goals and objectives to achieve employment and personal success. (E)

· Assign tasks, offer resources, and connect individuals to other organizations in accordance with plan recommendations. (E)

· Track and document goal acquisitions and support individuals in their transition to next steps according to their plan. (E)

· Organize and maintain records, enter data and produce reports as requested. (E)

· Establish relationships with employees, clients, managers, local employers, and community partners while maintaining professional boundaries. (E)

· Track progress to ensure sustainable employment and maintain frequent and consistent communication to monitor success indicators. (E)

· Establish and maintain partnerships with local agencies, organizations, and employers. (E)

· Develop and foster collaborative relationships with internal and external community resources that support individuals in reaching goals & maintaining employment stability. (E)

· Actively promote available programs & services to employees & community participants. (E)

· Meet department goals and benchmarks as it pertains to program success. (E)

· Document all tasks and services completed in client management system. (E)

· Maintain site data for reporting program numbers. (E)

· Effectively manage multiple tasks and prioritize accordingly. (E)

· Serve as a community advocate for Goodwill. (E)
Promote professionalism inside and outside of the organization. (E)

· Communicate professionally and positively with co-workers and others. (E)

· Utilize company provided cell phone for work-related purposes. Ensure phone remains in working condition. Abide by cell phone requirements as outlined in employee handbook. (E)

· Maintain confidentiality of all client and employee information. (E)

· Follow mandated reporting requirements and organizational policies. (E)

· Perform other duties and responsibilities as assigned by supervisor.

TRAVEL REQUIREMENTS:

· Travel within assigned region is required. (E)

· Travel is scheduled based on program needs and service delivery priorities.

EXPECTATIONS

· Respond to Employee Development Program requests within 2 business days and conduct initial meetings with employees within 5 business days.

· Maintain an active caseload of employees and community clients.

· Complete follow-ups based on participant needs and program standards.

· Meet departmental goals and benchmarks related to service delivery and program success.

Maintain accurate and timely documentation in all required systems.