Real Estate Support Specialist in Arden, North Carolina at Cliffs Club Services, LLC

JOB TITLE: Real Estate Support Specialist

WORK AREA: Walnut Cove Sales Office | Asheville Region

DEPARTMENT: Sales

REPORTS TO: Director of Sales

JOB CLASSIFICATION: Salary, Exempt UPDATED: September 2026

JOB SUMMARY:

The Cliffs is seeking an outgoing, organized, driven, and relationship-focused Real Estate Support Specialist to support our Sales Executives and Cliffs Realty team. The role is focused on sales support, listing coordination, and operational responsibilities rather than directly selling real estate. This person will help develop relationships with prospective buyers, qualify leads, schedule Discovery Visits and real estate tours, and introduce prospects to the Cliffs lifestyle. They will also play an important role in managing and supporting Cliffs Realty's portfolio of listings and related administrative responsibilities. The ideal candidate is a person who enjoys building relationships, is comfortable on the phone, follows up consistently, stays highly organized, and is eager to learn. This position will maintain an organized database of fewer than 400 sales prospects at any given time, with timely and consistent follow-up being essential to success. The position is eligible for bonuses based on sales generated from existing and new leads. The Real Estate Support Specialist will also work closely with the Office Manager and cover the office on Mondays. This person will be responsible for managing Cliffs Realty's portfolio of listings, including website and marketing management, listing presentations, MLS maintenance and input, closing coordination, contract documentation, and Property Base updates. They shall be responsible for obtaining/maintaining a valid Real Estate license in North Carolina and must be proficient in Property Base and MLS.

JOB DUTIES:

• Conduct daily outreach through calls to qualify prospective buyers and maintain a consistent pipeline of leads; and to generate tours for Sales Executives.
• Qualify leads through phone, email, written correspondence, and sales presentations while building relationships and following up with prospective clients to achieve sales goals.
• Introduce qualified prospects to the appropriate Asheville Region Sales Executive and coordinate property tours.
• Provide prospects with Cliff’s information and professionally discuss financial qualifications during the sales process.
• Maintain strong product knowledge and apply effective sales techniques in accordance with legal, ethical, and company standards.
• Receive qualified leads from Sales Executives that are interested in Discovery Visits within the Asheville Region, proactively communicating through sales presentations via phone, email, and written correspondence to educate prospects about The Cliffs lifestyle, and setting them up on the backend: including but not limited to accounting, membership, and accommodations.
• Manage guest documentation, ensuring all required agreements are completed prior to booking.
• Securely handle sensitive guest information, including payment details.
• Perform all listing-related duties, including listing presentations, CMAs, Exclusive Right to Sell agreements, MLS/Property Base/website entry, photography and vendor coordination, marketing requests, and maintaining accurate listing
• information.
• Prepare and provide sales reports, listing data, trend analysis, and other statistics for management, meetings, and marketing purposes.
• Create and edit drone footage and video presentations for listings on MLS, Zillow, and other media platforms.
• Coordinate tours, listing appointments, outside broker home access, and communications with Sales Executives, clients, and other parties as needed.
• Monitor listing and Seller Disclosure expiration dates, maintain active listing reports, and ensure timely follow-up and owner feedback communication.
• Request all marketing materials to be generated for all homes/homesites listed with Cliffs Realty in accordance with the listing pitch deck.
• Create and maintain a current internal list of active listings, both homes and home-sites.
• Work closely with the Cliffs Builder team to manage builder listings, pricing updates, and contract entry into Property Base. Follow all company policies, procedures, rules, and regulatory requirements.

BACKGROUND/EXPERIENCE:

• Two-year minimum professional sales experience and/or proven track record selling upscale hotel/resort properties (minimum 2 years preferred but not required).
• Professional phone skills with excellent customer service.
• Bachelor’s degree preferred. NC real estate license required (or able to obtain within 6 months)
• Must possess excellent oral and written communication skills.
• Must be sales and goal oriented.
• Database and Dotloop experience are preferred. Experience in MLS is a plus
• Strong technical skills and mindset to leverage database systems software.
• Proven experience with MS Office products to include Word, Excel, and Outlook. Ability to organize, prioritize, meet deadlines and multi-task.
• Ability to work in a fast-paced environment.
• Ability to produce consistent results.

PHYSICAL REQUIREMENTS:

• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail
• Strength to lift and carry files weighing up to 10 pounds
• Vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone.

CLIFFS BENEFITS:

• Employee appreciation parties and team building events with a knowledgeable and passionate management team that leads by example
• Premier training
• Excellent compensation including 15 vacation days and 9 paid holidays
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution* Employee Wellness Monetary Incentives Paid maternity and paternity leave A work/life balance!