Manager, Administration & Strategy in Boston, Massachusetts at Massachusetts Bay Transportation Authority

The Manager, Administration & Strategy, within the Stations, Facilities & Structures division, will serve as a leader responsible for advancing workforce capacity, training, and development initiatives. This role will oversee staffing plans, personnel actions, and policy and procedure compliance, while ensuring operational efficiency and workforce readiness. The Manager will lead key initiatives to strengthen workforce capacity, enhance employee development, and provide essential reporting and analysis for the division. This role combines strategic leadership with administrative oversight, ensuring the Stations, Facilities, & Structures division has the staffing, training, compliance, and reporting infrastructure needed to meet current and future demands. The Manager, Administration & Strategy, will play a pivotal role in shaping workforce capacity, supporting employee development, building administrative processes, and driving operational success.

• Partner with division leadership to assess and align hiring and administrative strategy with operational goals.
• Oversee staffing plans, requisitions, and personnel actions in coordination with division leadership and the Workforce Management department
• Maintain departmental roster/distribution lists, organizational charts, seniority/rating lists, and the Personnel Control Log (PCL).
• Monitor and manage the division’s administrative processes, including the pick process, substitute list, and personnel movements.
• Ensure compliance with Authority policies and collective bargaining agreements.
• Write, maintain, and monitor the compliance of departmental policies and procedures.
• Develop actionable reporting on staffing levels, absenteeism, overtime, payroll, leaves, and other critical trends.
• Design and implement division onboarding/offboarding programs and workforce initiatives.
• Partner with relevant departments to ensure a strong training curriculum for division staff.
• Track training, certifications, and job requirements acrossdivisionroles.
• Collect and analyze personnel data to provide insights and recommendations for improving efficiency, reducing absenteeism, and enhancing engagement.
• Provide guidance and training to supervisors and staff on administrative procedures and tools.

• Build new processes and drive process improvements across the division’s administration to enhance efficiency.
• Lead special projects that advance administration, operational excellence, and strategic goals.
• Visit various MBTA facilities as needed.
• Uphold EEO/anti-discrimination standards and foster fair, consistent application of Authority policies.
• Perform other duties and projects as assigned.

• Bachelor's degree from an accredited institution

• Five (5) years of experience related to administration
• One year (1) of progressively responsible experience in a supervisory and/or project leadership role
• Experience with HRIS and other administrative systems
• Proficient with Microsoft Office Suite
• Effective organizational, confidentiality, and interpersonal skills
• Demonstrate analytical skills
• Ability to provide internal and external customers with a courteous and professional experience
• Have the ability to supervise and work effectively with a diverse workforce
• Valid driver’s license without infractions in accordance with MBTA policy

Preferred Experience and Skills

• Experience working within a unionized environment.
• Experience with Tableau or other data visualization tools.

• A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in arelated subject substitutesfor two (2) years ofgeneral experience.

• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.