Change Control & Configuration Manager – Inte in Albuquerque, New Mexico at Wichita Tribal Enterprise

This position is being recruited in support of a current proposal opportunity and is contingent upon Quivera Enterprises being awarded the contract.

Wichita Tribal Enterprises (WTE), a Quivera Enterprises subsidiary, is seeking an experienced Change Control & Configuration Manager – Intermediate to support Indian Affairs (IA) and Office of Information Technology (OIT) programs, projects, and operational initiatives.

The Change Control & Configuration Manager provides specialized expertise in configuration management, change control, and release management while managing assigned IT projects throughout the project lifecycle. This position serves as an intermediate-level Project Manager and coordinates Government, business, technical, security, vendor, and contractor stakeholders to manage scope, schedule, cost, quality, risk, configuration, change, documentation, compliance, and delivery performance.

The position is responsible for maintaining effective Change and Configuration Management (CCM) processes, ensuring configuration information and records remain accurate and current, coordinating change and release activities, supporting Configuration Control Board (CCB) activities, and helping ensure compliance with applicable NIST, Department of the Interior (DOI), Indian Affairs (IA), and OIT requirements.

In addition to Change and Configuration Management expertise, the successful candidate must bring substantive experience in at least one complementary IT delivery discipline: Quality & Test Management, IT Asset Management, or Business Analysis & Requirements Management.

Working with the Contracting Officer’s Representative (COR), Federal Task Lead, project teams, vendors, and other stakeholders, the Change Control & Configuration Manager manages resources, risks, dependencies, and customer relationships and supports successful delivery in accordance with task order requirements, federal standards, and DOI and IA policies and procedures.

DUTIES AND RESPONSIBILITIES

Change & Configuration Management

• Maintain the OIT Configuration Management Plan and associated processes, procedures, standards, templates, and supporting documentation in accordance with applicable NIST, DOI, IA, and OIT requirements.
• Support configuration management activities using the IA Configuration Management Database (CMDB), approved repositories, enterprise systems, and authorized manual processes.
• Support configuration identification, configuration control, status accounting, verification, and audit activities.
• Ensure Configuration Items (CIs) and associated records remain current, complete, accurate, traceable, and appropriately maintained.
• Maintain and validate configuration baselines, records, documentation, and supporting artifacts.
• Coordinate change-control activities from request intake and analysis through review, approval, implementation, validation, and closure.
• Coordinate release-management activities using available automated and manual tools and processes.
• Support implementation and continuous improvement of configuration management services, concepts, tools, policies, standards, processes, and procedures.
• Facilitate Configuration Control Board (CCB) meetings, including meeting preparation, agenda development, change documentation, decision tracking, action items, approvals, and follow-up activities.
• Document CCB decisions and coordinate implementation and tracking of approved changes.
• Evaluate proposed changes for potential impacts to scope, schedule, cost, security, operations, configuration items, dependencies, and project outcomes.
• Coordinate configuration-management audits and support responses to internal and external audit requests.
• Track audit findings, corrective actions, remediation activities, and associated documentation through resolution.
• Analyze configuration, change, and release-management processes and recommend opportunities to improve efficiency, data quality, traceability, governance, compliance, and service delivery.
• Develop and maintain CCM reports, dashboards, metrics, workflows, process models, procedures, and other management artifacts.
• Coordinate with IT Asset Management, Quality Management, security, service management, business analysis, and technical teams to maintain alignment between configuration records and operational activities.

Project Management

• Manage assigned IT projects throughout the project lifecycle, including initiation, planning, execution, monitoring and control, deployment, transition, and closeout.
• Apply Project Management Institute (PMI) principles, Project Management Body of Knowledge (PMBOK) practices, Agile methodologies, Waterfall methodologies, and hybrid approaches appropriate to project requirements.
• Lead and facilitate Program Increment (PI) Planning activities and associated planning, coordination, and follow-up.
• Develop and maintain project plans, schedules, roadmaps, guides, templates, forms, governance artifacts, decision records, status reports, and other required project documentation.
• Coordinate information collection, review, approval, version control, and maintenance of project records.
• Facilitate Agile ceremonies and maintain project and sprint backlogs in alignment with organizational priorities.
• Coordinate personnel, vendors, technical teams, Government stakeholders, and other resources required to achieve project objectives.
• Establish and track milestones, dependencies, deliverables, action items, and performance requirements.
• Monitor project expenditures, compare actual costs against approved budgets, develop projections, and analyze cost, schedule, and performance requirements.
• Identify, assess, document, track, mitigate, and resolve risks, issues, dependencies, and impediments.
• Develop mitigation and contingency plans and escalate significant risks and issues in a timely manner.
• Collaborate with technical teams, vendors, CORs, Federal Task Leads, and other Government stakeholders to support successful project delivery and contract compliance.
• Maintain project plans, status reports, decision records, test plans, governance artifacts, dashboards, and other required documentation.
• Conduct stakeholder analysis and develop project communications plans that support project objectives, decision-making, organizational readiness, and stakeholder coordination.
• Monitor project performance and recommend corrective actions when scope, schedule, cost, quality, risk, compliance, or delivery requirements are at risk.

Functional & Delivery Integration

• Apply Change and Configuration Management expertise within an integrated project-management environment.
• Provide substantive functional support in at least one complementary discipline:
  • Quality & Test Management
  • IT Asset & Software License Management
  • Business Analysis & Requirements Management
• Integrate change and configuration activities with applicable project requirements, schedules, testing, releases, assets, risks, security requirements, and implementation activities.
• Coordinate across Government, business, technical, security, vendor, and contractor teams to support requirements, delivery, risk, quality, change, documentation, and project outcomes.
• Identify dependencies between configuration items, approved changes, releases, requirements, assets, testing activities, and project deliverables.
• Support modernization and service-delivery improvements by applying consistent configuration, change-control, governance, and project-management practices.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum of five (5) years of project management experience.
• Current Project Management Professional (PMP) certification.
• Demonstrated experience with Change Control, Configuration Management, and/or Release Management in an enterprise IT environment.
• Experience supporting configuration-management plans, configuration identification, status accounting, configuration records, CCB processes, change control, release management, and configuration audits.
• Experience working with Configuration Management Databases (CMDBs), configuration repositories, or comparable enterprise configuration-management systems.
• Strong experience with Agile and Waterfall project management methodologies.
• Hands-on experience leading Program Increment (PI) Planning activities.
• In-depth knowledge of IT project management principles and practices, including those established by PMI and PMBOK.
• Demonstrated hands-on experience in at least one complementary IT delivery discipline: Quality & Test Management, IT Asset Management, or Business Analysis & Requirements Management.
• Experience developing and maintaining project schedules, boards, backlogs, work items, dashboards, and related project artifacts.
• Knowledge of Federal Enterprise Architecture (FEA), Capital Planning and Investment Control (CPIC), System Development Life Cycle (SDLC), IT security management, and risk management.
• Knowledge of federal IT investment laws, regulations, and processes, including the Federal Information Technology Acquisition Reform Act (FITARA), Clinger-Cohen Act of 1996, E-Government Act of 2002, and Federal Information Security Modernization Act (FISMA).
• Experience reviewing and analyzing cost, schedule, and performance requirements for federal IT investments.
• Knowledge of Office of Management and Budget (OMB) reporting requirements and experience aligning internal reporting with applicable external requirements.
• Experience applying consistent IT portfolio management practices that improve data quality, documentation, governance, and decision-making.
• Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding.
• Excellent written and verbal communication, stakeholder management, facilitation, problem-solving, organizational, and leadership skills.
• Ability to coordinate effectively across Government, business, technical, security, vendor, and contractor teams.
• U.S. Citizenship Required.
• Must have the ability to obtain and maintain the Government security clearance and/or suitability determination required for the position.
• Must meet all applicable federal contract requirements.

PREFERRED QUALIFICATIONS

• Experience supporting the U.S. Department of the Interior (DOI) and/or Indian Affairs (IA).
• Experience managing federal IT projects involving change control, configuration management, release management, IT assets, software licensing, quality management, testing, or requirements management.
• Experience with IT Service Management (ITSM) ticketing systems, Configuration Management Databases (CMDBs), Microsoft Intune, or similar enterprise tools.
• Experience using Azure DevOps or comparable Government-authorized project management tools.
• Experience spanning multiple complementary areas, including Quality & Test Management, IT Asset & Software License Management, and Business Analysis & Requirements Management.
• Active Government security clearance.

PHYSICAL DEMANDS

This position primarily involves work in a professional office or remote work environment. The employee must be able to perform the essential functions of the position with or without reasonable accommodation. Duties may require prolonged periods of sitting and working at a computer, frequent use of standard office equipment, participation in virtual or in-person meetings, and effective verbal and written communication.

EQUAL EMPLOYMENT OPPORTUNITY

Quivera Enterprises LLC and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Businesses. We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.

As a tribally owned organization, Quivera Enterprises and its subsidiaries may apply Indian Preference in accordance with applicable tribal, federal, and contractual requirements where authorized by law.

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