Order Entry Planner in Cedar Springs, Michigan at J-Star Motion Corporation

Position Summary:
This position will be directly working with customers / Sales team to resolve any open issues or to clarify questions about customer purchase orders. This is a heavily customer service focused position and will require professionalism, attention to detail and often creative problem resolution. The ideal candidate for this role will be an organized, digitally savvy communicator eager to learn about a variety of programs and platforms while developing and maintaining relationships internally and externally.

Essential Responsibilities:
1. Daily communication via email, Teams/Zoom, and phone with customers
2. Data & order entry with a high level of detail (back up for day-to-day tasks during vacations) - SAP, Microsoft Access, Excel and OA systems
3. Work closely with department heads for customer resolution
4. Working with Finance and Sales on managing customer payment terms and credit limits.
5. Working with Sales team on updating SAP with customer price changes
6. Working with Sales on updating SAP with quotes we have won with customers
7. Manages incoming orders inbox to ensure timely entry of orders
8. Send an order acknowledgement to customers after orders have been entered into SAP
9. Works with the Sales department for SOL changes that need to be made
10. Works with internal departments for customer order revisions.
11. Answer some shipping questions from customers or direct them to the appropriate department.

Education & Experience:
1. High school diploma
2. 3-years previous customer service experience
3. 3-years SAP experience (preferred)
4. Exceptional verbal and written skills
5. Ability to prioritize and organize effectively
6. Must be detail oriented
7. Excel Spreadsheets

Other Knowledge, Skills & Abilities:
1. Professionalism; both verbal and written
2. Strong attention to detail; quality focused and a quick learner
3. Ability to lift 50+lbs

Non-Essential Responsibilities:
1. Performing other duties as assigned
2. Back up duties from time to time for other members of the team.

Core Competencies:
Accuracy: Achievement of correct and precise work.
Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
Task Completion: Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary.
Quality Control: Ability to establish a system of high standards and maintain thee standards by testing the output against the specification, despite pressing deadlines.
Customer Confidentiality: ability to be discreet and not share proprietary information