MEDICAL ASSISTANT at FAMILY CARE HEALTH CENTERS – St. Louis, Missouri

I. BASIC FUNCTION:

Responsible for assisting the primary care providers in the provision of care delivery and is an integral part of

team-based care in conjunction with transformation to a patient centered medical home.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)

Customers. Treats patients, customers and colleagues with dignity and respect.

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a teamapproach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diversebackgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Clinical Nurse Manager and/or Lead Medical Assistant

Supervises: None

JOB DESCRIPTION

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE: MEDICAL ASSISTANT

MEDICAL ASSISTANT

III. PRIMARY RESPONSIBILITIES:

1. Works with the care team and performs duties such as pre-visit planning, administers Screening, Brief

Intervention and Referral to Treatment (SBIRT), depression screening, tobacco screening and follow-up, BMI

assessment and follow-up and immunizations, as well as assists with providing educational materials to

patients and enters data into the electronic system

1. Records data into structured data fields and follows standard operation procedures for system documentation.

Administers vaccines and documents all required data in the designated fields, according to insurance

eligibility.

1. Coordinates patient flow with the front desk receptionist and the providers.
2. Performs procedures such as drawing blood and completing lab work, injections, EKG’s, vision and hearing screenings, ear irrigations, etc.
3. Records vital signs and other pertinent data on client records.
4. Prepares patients for general and specific examinations.
5. Maintains the inventory of all instruments and supplies, excluding medications. Responsible for the daily preparation of exam rooms.
6. Assists providers in treatments, diagnostic exams and minor surgical interventions.
7. Utilizes effective communication and listening skills. Demonstrates respect for diversity in approaching patients and families.
8. Maintains the organization of the clinical area environment.
9. Utilizes time effectively when not assigned to a provider who’s actively seeing patients.
10. Works effectively in a team which includes providers and other team members. Assists with coordination of care and assists with transitions to a patient centered medical home.

IV. PERIODIC DUTIES:

1. Participates in Health Center staff problem solving groups.
2. Attends and participates in department meetings, etc.
3. Performs other duties as assigned.

MEDICAL ASSISTANT

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance

companies, Medicare/Medicaid, physician offices, etc.

VI. QUALIFICATIONS:

1. High School Diploma or G.E.D. equivalent required.
2. Graduate of an accredited Medical Assistant program and/or holder of a current, active Medical Assistant certification (such as CMA, RMA, or CCMA) from a nationally recognized certifying body is required.
3. 2+ years of medical office experience as a Medical Assistant preferred.
4. Must possess good organizational skills and customer service skills required