Lead, Patient Registrar, Patient Access at Whidbey General Hospital – Coupeville, Washington

LEAD ASSIGNMENT includes the following, other duties may be assigned:

• Performs all essential duties of primary position/functional area of focus.
• Implements practices that ensure clinical standards are met.
• Provides support and guidance to employees within the same functional area.
• Provides input for the performance assessment of other employees within the same job classification.
• Conducts research to identify areas for improvement.
• Evaluates clinical outcomes to identify areas for improvement, if applicable to position.
• Keeps up to date with the latest developments in the field.
• Assists with ordering supplies for the department.
• Ensures that the department has timely access to supplies and logistical support.
• May assist with creating and maintaining the departmental schedule.
• Ensures staff compliance with clinical and operational protocols, policies, and procedures.
• Assists with the orientation and training of new staff.
• Assists with the direction and guidance for departmental workflow.
• Assists with daily distribution of the workload.

Department Specific:

• Assists with creating new training documents for staff.
• Assists in competency assessments.
• Coordinates point-of-service collection efforts.
• Serves as first-line resource for real-time registration troubleshooting.
• Assists leadership with productivity tracking.
• Performs additional revenue cycle related duties assigned to support departmental operations and financial performance.

Lead Pay: Additional $2.00 per hour