IT Specialist - MXL Lanc. in Lancaster, Pennsylvania at Plaskolite Inc

Title: IT Specialist - MXL Lanc.
Job Category: SALARY
Requisition Number: ITSPE001180
Job Type: Full-Time
Lancaster, PA, 17601, United States

Description

JOB TITLE: IT Specialist – MXL Lancaster

REPORTS TO: IT System Administrator Manager

DEPARTMENT: Finance-IT

LOCATION: Lancaster, PA

PAY RANGE: $70,000USD – $75,000 USD annually (will be based on experience, skills, and qualifications)

PAY/WAGE TYPE: Salaried | Exempt

WORK HOURS: Full-time

JOB SUMMARY

The IT Specialist – MXL Lancaster role serves as the primary on-site IT resource and works closely with IT management and site leadership. This role is responsible for providing reliable operation of end-user computing with hands-on support for desktops, laptops, printers, and network-connected devices, while also managing secure user access to data systems including file shares, SharePoint sites, and site-specific Manufacturing and Quality Control applications.

Key responsibilities include troubleshooting hardware and software issues, coordinating equipment deployments and user access requests, identifying project and request requirements, maintaining accurate asset inventory and supporting the secure handling of business data. The IT Specialist – MXL Lancaster role proactively coordinates and executes IT projects relating to site operations and systems in alignment with IT management and site leadership. The role will also assist with Cybersecurity initiatives across Plaskolite locations.

This position requires attention to detail, the ability to work in a fast-paced manufacturing environment, good communication and organizational skills and a strong commitment to safety, teamwork, and quality—reflecting Plaskolite’s core values of Integrity and Improvement.

ESSENTIAL TASKS AND RESPONSIBILITIES

• Respond to helpdesk tickets, emails, and walk-up requests to assist employees with hardware, software, and connectivity issues, escalating to IT management as needed.
• Deploy and configure desktops, laptops, monitors, mobile devices, and peripherals according to company standards and user needs.
• Lead, coordinate, and execute complex projects including site-related system expansions, upgrades, migrations, cybersecurity enhancements, and system integrations aligned with Plaskolite’s strategic goals.
• Perform routine maintenance on printers, scanners, and workstations. Ensure equipment is functioning properly and escalate issues when needed.
• Install approved software applications, security updates and patches, and assist with license tracking and compliance.
• Track incoming and outgoing hardware, assist with labeling and documentation, and support lifecycle management of IT equipment.
• Help monitor and investigate system performance issues and report any outages or unusual activity to senior IT staff.
• Record support activities and solutions in the helpdesk system to ensure consistent service and knowledge sharing.
• Participate in testing and production rollouts of new systems, upgrades, and facility tech refreshes under the direction of senior IT staff.
• Help educate users on basic cybersecurity practices, system usage policies, and IT procedures.
• Mentor and train new/Junior staff on support and core administration tasks.
• All other duties as assigned

QUALIFICATIONS

Education and Experience:

• Associate degree in a technical discipline and equivalent administrative certifications/work experience
• 10 plus years of progressive experience required
• Preferred Certifications: CompTIA A+, Network+, Security+, and Microsoft Endpoint Admin/M365

Skils and Competencies:

• Strong knowledge of Windows Workstation/Server operating systems and Microsoft 365
• Experience in technical support or helpdesk roles requiring end-user support
• Experience working with manufacturing-based systems is a plus
• Working knowledge of networking, cabling, and Cybersecurity best practices
• Strong communication, organizational and documentation skills
• Ability to provide emergency support outside business hours
• Ability to travel to other local sites as needed
• Computer Literacy, Using computers effectively and efficiently in the working environment.
• Attention to Detail, taking responsibility for a thorough and detailed method of working.
• Data Gathering and Analysis, collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
• Planning and Organizing, setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Strategic Thinking, understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.

AVAILABLE BENEFITS

• Sign-On Bonus
• Health Insurance
• 401(k) and Employer Contribution
• Paid Time Off
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Discount Program
• Tuition Reimbursement
• Voluntary Life Insurance

ABOUT PLASKOLITE
PLASKOLITE is a global leader in manufacturing of engineering thermoplastics, including Acrylic, Polycarbonate, ABS, Olefin and PETG Sheet, Extruded Profiles and PMMA Polymers. Founded in 1950, by Donald Dunn and family, PLASKOLITE has a reputation for providing the highest quality products in the industry. Our innovative thermoplastic solutions are used in a wide variety of applications, including glazing, safety shields, lighting, signs and point-of-purchase displays. Headquartered in Columbus, Ohio, with manufacturing facilities throughout North America and Europe, Plaskolite delivers superior thermoplastic sheet, profiles, and polymers to the world through long-lasting customer relationships and hands-on customer service.

PLASKOLITE is committed to providing equal employment opportunities to qualified individuals with disabilities. If requested, the Company will provide reasonable accommodation to otherwise qualified individuals where appropriate to allow the ++individual to perform the essential functions of the job, so long as doing so does not create an undue hardship on the business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.