Customer Training Consultant at APTEAN – Madurai, Tamil Nādu

1. JOB IDENTIFICATION

APTEAN JOB TABLE: Professional Services

APTEAN JOB LEVEL: (will be decided by comp team after evaluation)

APTEAN JOB TITLE: Customer Training Consultant – Professional Services Enablement

REPORTS TO
Full line: Associate Manager, Professional Services Enablement
Dotted line: Vanessa Rodulfo

2. GENERAL JOB SUMMARY (1 paragraph overview describing the primary function and focus of this position)

The Customer Training Consultant develops customer-facing training offerings derived from internal Professional Services learning assets. The role supports customer adoption, improves delivery efficiency, and contributes to revenue through structured training programs. This position collaborates with cross-functional teams to ensure training offerings align with customer needs and product capabilities.

3. SCOPE You may add categories and verbiage to fully articulate job scope that is not contained in the General Job Summary, such as business impact in terms of revenue, budget, geography, product line(s), etc.)

Knowledge: Applies knowledge of customer enablement, enterprise software training, and learning design for external audiences.

Complexity: Works on moderately complex initiatives involving multiple stakeholders and delivery models.

Supervision: Works under general supervision with defined objectives.

4. ORGANIZATION (Indicate the job positions reporting to this role)

Full line:

• none

Dotted line:

• none

5. PRINCIPAL DUTIES AND RESPONSIBILITIES (List the key duties and responsibilities and essential functions of the role)

1. Identifies internal training assets suitable for customer and partner use.
2. Designs customer-facing learning journeys for end users, administrators, and technical teams.
3. Develops training offerings including course structure, learning outcomes, and delivery models.
4. Adapts internal content to meet external audience needs and learning expectations.
5. Partners with Product, Sales, Customer Success, and Marketing teams to support training positioning and demand.
6. Defines course prerequisites, certification alignment, and post-training success metrics.
7. Tracks training consumption, feedback, and performance metrics.
8. Supports additional enablement initiatives as assigned.
9. Design customer training offerings that improve product adoption while reducing reliance on Professional Services and Support teams
10. Align customer training content with standard delivery processes to reinforce best practices post-implementation
11. Develops customer training offerings as part of the global Professional Services enablement strategy.

6. JOB SPECIFICATIONS

Required Preferred Degree/Certification

Bachelor’s degree

Master’s degree

Ph.D.

J.D. (law)

Certification:

Registration:

Licensure:

Other:

Work Experience (Indicate the approximate years of relevant work experience necessary for this position)

Approximately 3–5 years of relevant experience in customer enablement, training, or enterprise software education.

Knowledge

• Customer learning models

• Training delivery formats

• Learning platforms and content tools

Skills and Abilities

• Strong communication and presentation skills

• Ability to translate complex concepts for non-technical audiences

• Cross-functional collaboration skills

DISCLAIMER