Customer Service Representative at UNITED WAREHOUSE COMPANY – Tulsa, Oklahoma

Company: United Warehouse Company
Position: Customer Service Representative (CSR)

YOUR GAIN

People today work to live! For that, we got you covered to support whatever lifestyle you lead. As a team member of ours we will make sure you have work you can count on and a rewards package to support your family, hobbies, lifestyle, or all the above.

• $Base wage that keeps growing with no pay caps
• Shared health plan. 72% company paid plan premiums
• 2 weeks paid time off in year one for the things you love to do
• 6 paid company holidays’
• 2 floating personal holidays for events that are important in your life
• Yearend company bonuses because your contributions matter
• 401k matching, vested immediately
• AD&D insurance, short/long term disability, Life Insurance paid by the company

YOUR ROLE

Our legacy stems back to our founding in 1915. What that translates to is safety, security, and growth for you. We have stood strong because we work as a team, and we persevere as one. Our people and the contributions of their individual strengths are what makes this company thrive. Here, you have that opportunity and that is why we want you to join us as the next Customer Service Representative. In this important role, the CSR is the point person for our customer and will coordinate, create work orders, invoice, and resolve issues. These tasks include:

The Customer Service Representative (CSR) supports daily logistics operations by serving as the primary point of contact for customers, carriers, and internal warehouse/transpiration teams. This role ensures orders, shipments, and inventory inquiries are handled accurately, efficiently, and professionally. The CSR helps maintain smooth workflow across the supply chain by resolving issues, coordinating communication, and delivering exceptional service.

Key Responsibilities:

• Serve as the main contact for customer inquiries regarding orders, shipments, inventory, and delivery status.
• Process customer orders, schedule shipments, and update system records accurately.
• Communicate with carriers, drivers, and warehouse staff to coordinate pickups, deliveries, and special instructions.
• Monitor shipment progress and proactively address delays, exceptions, or service issues.
• Resolve customer concerns quickly and professionally, escalating issues when necessary.
• Maintain accurate documentation, including BOLs, PODs, order confirmations, and shipment updates.
• Track and report service metrics, discrepancies, and customer feedback.
• Support warehouse operations by verifying order details, inventory availability, and shipping requirements.
• Ensures compliance with company policies, customer requirements, and transportation regulations.
• Build strong relationships with customer through consistent, reliable communication.

Qualifications

• High school diploma or equivalent required; logistics or business coursework preferred.
• Prior customer service experience in logistics, warehousing, transportation, or distribution strongly preferred.
• Strong communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment
• Proficiency with logistics software, SAP, WMS/TMS systems, and Microsoft Office.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively with warehouse, dispatch, and carrier teams.

Skills & Competencies

• Knowledge of shipping processes, freight terms, and logistics terminology.
• Customer-focused mindset with a sense of urgency
• Data accuracy and documentation skills
• Conflict resolution and issue-management abilities.
• Time management and prioritization
• Ability to stay calm under pressure.