Assistant Tire Store Manager at Thompson Tire & Service – Dubuque, Iowa

Thompson Tire & Service is seeking an Assistant Manager at our Dubuque location. Do you have a background that shows you know how to handle a Tire Store? Then we have a position for you!

At Thompson Tire & Service, each Assistant Manager at each location is truly vital to our team. They work closely with the Location Manager to help us achieve our goals, safeguard our company’s assets, and ensure our staff is well-qualified and trained. This role offers valuable support and serves as a friendly link for the Manager, ready to step into leadership when needed. The Assistant Manager also fosters a welcoming culture where respect for everyone is at the heart of everything we do.

• Audit completed service tickets for accuracy, signatures, and proper documentation.
• Assist the Manager in preparing regular reports to advise management on sales, product trends, and metrics.
• Accounts Payable/Receivable oversight, including correct billing, compliant collections, and communication.
• Assist with verifying the accuracy of credits issued and adjustments or concessions made.
• Analyze daily and monthly documents and reports for accuracy and make corrections as needed.
• Inspect company vehicles and shop for safety issues, including: preventative maintenance, documentation, and safety equipment readiness.
• Support recruiting, onboarding, and training of new employees.
• Inventory support
• Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
• Listens effectively to understand and communicate, in a business-like manner, all pertinent subject matter to both customers and employees.
• Accurately answers questions both over the phone and at the store location.
• Determines and addresses the customer’s needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
• Verifies with the service department that the appropriate services have been completed.
• Learns and maintains current product knowledge on all tires, service, and other product lines that are represented, as well as those of competitors.
• Prepares accurate estimates and billings for customers.
• Communicating effectively and leading all staff members.
• Make yourself available for and complete all required and additional training offered by the Company.
• Adhere to company policies and legal regulations at all times while conducting business.
• Perform other duties as required by management.

• 2-4 years of management skills with an automotive or tire store background
• Customer Service skills
• Computer knowledge (Microsoft)

Knowledge and Skills

To effectively fulfill the essential responsibilities of this role, an individual should possess comprehensive knowledge of tire store operations and remain well-informed about the products and services offered. The position necessitates excellent communication skills, proficient reporting capabilities, and the ability to work autonomously. Additionally, a strong proficiency in the Microsoft Office suite and various computer applications is required. Background in Tire Service is preferred.

Work Environment

This position is mobile, involving frequent time in the shop, at the sales counter, and face-to-face with customers both in-store and at their place of business. It includes occasional lifting over 50 pounds, walking, stooping, bending, and extended periods in front of a computer and on the phone.