Payments and Account Services Supervisor, Full-time, Onsite in Tyler, Texas at Kelly Community FCU

Position Summary for Full-Time, Onsite Payments and Account Services Supervisor: We're Growing our Team! Are you a leader who thrives on accountability, builds high-performing teams, and takes ownership of outcomes? Do you have a passion for developing people while driving operational excellence and financial growth? If so, we invite you to join our team as Payment & Account Services Supervisor. You'll have an opportunity to make a lasting impact on our organization, our members, and the team you lead. We are looking for a driven, strategic, and accountable leader who understands that exceptional results begin with exceptional leadership.

Compensation and Position Classification for Payments & Account Services Supervisor: Full-time benefits eligible, Exempt (Salary), $50,000 - $57,000/year, DOE, paid Bi-weekly.

Employee Benefits

• Health, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves** include Vacation, Sick, Bereavement, Jury Duty, Volunteer (** Not eligible during initial 90 day hiring period)
• Plus 11 paid Holidays annually!
• Casual work attire environment!

Lead. Develop. Deliver Results. As the Payments & Account Services Supervisor, you will oversee the performance, growth, and operational success of our payment and account services functions. You will play a key role in driving growth across our debit and credit card portfolios while ensuring a seamless member experience, strong financial performance, and operational integrity.

Payments & Account Services Supervisor Key Responsibilities include:

• Lead and grow debit and credit card portfolios while achieving revenue and performance goals. Grow cards (both debit and credit) with activity to at least $580K as of Dec 31, 2026.
• Manage the net income associated with debit and credit cards to be more than $356K, Expenses are under $622K, and Income is greater than $978K
• Manage and oversee the IRA portfolio with accuracy and attention to detail; zero errors or expenses to the credit union.
• Ensure operational excellence through strong controls, compliance, and audit readiness. Maintain no more than two total finding on all audits and exams pertaining to the department.
• Develop, implement, and improve processes that increase efficiency, consistency, and risk management.
• Monitor key performance indicators and drive measurable results across the department.
• Collaborate with leadership to identify opportunities for growth and service enhancement.

Success in this role is not just about processes—it is about people. You will retain top talent and grow the team while creating a culture built on accountability, performance, and continuous improvement. You will provide clear expectations, consistent coaching, meaningful feedback, and timely performance management.

The ideal candidate is comfortable celebrating success, addressing challenges directly, and helping employees reach their full potential.

• Consistently achieving portfolio growth and financial performance goals.
• Building a team that meets and exceeds measurable objectives.
• Maintaining exceptional compliance standards and audit results.
• Creating efficient systems that reduce risk and improve performance.
• Establishing a culture where accountability, ownership, and continuous development are expected and embraced.

• Proven leadership experience with a track record of developing successful teams. Prior supervisory role experience in similar banking or credit union is preferred.
• Strong understanding of payment services, card programs, financial operations, or related banking/credit union functions.
• Exceptional coaching, communication, and performance management skills.
• Ability to balance strategic thinking with hands-on execution.
• Strong analytical, organizational, and problem-solving abilities.
• A results-oriented mindset with a commitment to accountability and continuous improvement.
• Fluent Bilingual English & Spanish preferred.

• Two to Five years of similar or related experience in credit union/banking, such as credit/debit card disputes, ACH, EFT, etc. Related supervisory experience preferred.
• A high school degree or GED is required.