Warranty Service Technician - Demountable Glass Wall Partitions in Houston, Texas at Debner Inc

ABOUT US DEBNER is Houston’s premier partner in the innovation of progressive solutions that capture the dynamic nature of today’s workplace. Founded in 1991 on the principle of exceptional service, we bring visions to life with our history of earned expertise and skillful execution.

We change perspectives by changing environments, outfitting productive spaces with modern concepts and inspired, enduring style. Our solutions are built on collaboration and enhanced by customization.

It’s not just about the furniture, it’s the way you work.

OUR MISSION To create inspired, original service solutions that bring teams together, paving the way for innovation and success in our clients’ workplaces and our own.

OUR VISION To define and maintain the standards of quality and service for our industry in Houston and beyond, earning a reputation as people of unwavering integrity who push the boundaries of the evolving office.

Position Overview: The Warranty Service Technician is responsible for inspecting, troubleshooting, repairing, adjusting, and maintaining demountable glass wall systems, interior storefronts, glass partitions, doors, hardware, and related architectural products under warranty and post-installation service programs. This position serves as the primary field representative for resolving customer concerns while ensuring all repairs meet manufacturer specifications, safety standards, and company quality requirements.

The ideal candidate possesses strong mechanical aptitude, excellent customer service skills, and experience working with commercial interior construction products, glazing systems, architectural walls, or storefront installations.

Key Responsibilities

Warranty Service

• Respond to warranty service requests for demountable glass wall systems, interior storefronts, and related products.

• Diagnose installation deficiencies, product failures, and operational issues.

• Perform repairs, adjustments, replacements, and modifications as required.

• Inspect completed installations to determine warranty coverage and root causes of issues.

• Document findings, corrective actions, and recommendations through detailed service reports.

Field Service & Repairs

• Adjust and align glass doors, frames, hinges, pivots, closers, locks, and hardware.

• Replace damaged glass, seals, gaskets, door hardware, and system components.

• Troubleshoot issues involving door operation, acoustic performance, alignment, and system integrity.

• Perform minor carpentry, metal, and finish repairs associated with wall system service work.

• Coordinate procurement of replacement materials and parts.

Customer Relations

• Serve as the company's field representative during service visits.

• Communicate professionally with clients, facility managers, general contractors, and project managers.

• Explain service findings and repair solutions clearly and professionally.

Documentation & Reporting

• Complete service reports, punch lists, photographs, and warranty documentation.

• Track labor hours, materials used, and travel time.

• Maintain accurate records in company service management systems.

• Identify recurring issues and provide recommendations for process improvement.

Safety & Compliance

• Follow OSHA regulations and company safety procedures.

• Utilize appropriate personal protective equipment (PPE).

• Maintain company vehicles, tools, and equipment in safe working condition.

• Conduct work in occupied commercial environments while minimizing disruption to customers.

Qualifications

Required

• High school diploma or GED.

• 3+ years of experience in commercial glazing, demountable wall systems, storefront systems, finish carpentry, architectural specialties, or related construction trades.

• Ability to read architectural drawings, shop drawings, and installation details.

• Experience adjusting and servicing commercial door hardware.

• Strong troubleshooting and problem-solving skills.

• Valid driver's license with acceptable driving record.

• OSHA 30 certification.

• Ability to travel locally to customer sites.

Preferred

• Experience with manufacturers such as ALUR, DIRTT, Haworth, Steelcase, or similar architectural wall systems.

• Commercial glazing or storefront installation experience.

Physical Requirements

• Lift and carry up to 75 pounds.

• Use ladders, scaffolds, and lifts safely.

• Stand, bend, kneel, and work overhead for extended periods.

• Work in active construction and occupied office environments.

• Safely handle glass, aluminum framing, and hardware components.

Key Skills

• Demountable wall systems

• Commercial glass partitions

• Interior storefront systems

• Door and hardware adjustment

• Warranty troubleshooting

• Architectural drawings interpretation

• Customer service

• Root cause analysis

• Service documentation

• Construction safety compliance