Member Service Representative II in Covina, California at Foothill Credit Union

Position: Member Service Representative (Bank Teller)

Pay Range: $21.00 to $23.50 per hour

FLSA Classification: Non-Exempt

Join the Team That Puts Community First!

Foothill Credit Union isn’t just a financial institution—we’re a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we’ve been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health.

Our commitment to excellence speaks for itself:

• Five-Star Rating from Bauer Financial—placing us among the best in the industry.
• Recognized by America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence.
• #1 in California for Q4 2025 in the overall return of value to members among peer credit unions ($700MM–$1B), according to Callahan & Associates.

But we’re more than numbers—we’re a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you’re not just building a career—you’re making a difference.

Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact!

Benefits and Perks:

• 100% covered Medical/Dental/Vision for Team Members
• 401(k) plan with match
• Profit-Sharing Plan
• Loan Discounts
• Paid Holidays
• Paid Time-Off
• And more!

What You’ll Do: As a Member Services Representative, you’ll be at the heart of creating exceptional experiences that truly make a difference in our members’ financial journeys. Guided by our mission of “Exceeding Members’ Expectations,” you’ll build meaningful relationships through every interaction—delivering service that is not only professional and efficient, but genuinely warm and helpful. In this dynamic role, you’ll have the opportunity to connect members with the right products and services by understanding their needs, all while achieving—and surpassing—sales goals that reflect your impact. You’ll play a vital part in advancing organizational initiatives and promotions, all while maintaining top-tier service standards. If you’re driven, people-focused, and eager to grow, you’ll thrive as you continuously expand your knowledge of credit union offerings, operations, and compliance, with access to ongoing training that supports your professional development and success.

Essential Duties and Responsibilities: The requirements below represent the knowledge, skill, and/or ability required, but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Perform tasks independently, analyze research, and resolve problems and members’ issues with minimal supervision

• Consistently adhere to sales and service guidelines to provide an exceptional member service experience

• Receives and disburses funds, posts deposits, loan payments, transfers, withdrawals, additions, and deletions of authorized account signers

• Processes loan advances from credit card or line of credit accounts

• Issues cashier's checks

• Balances cash drawer daily

• Operates computer terminals and maintains records of various transactions.

• May conduct limited activities associated with opening new accounts.

• Assist members with complex requests

• Create a welcoming, friendly, professional environment when interacting with the public

• Supports and actively promotes all marketing campaigns

• Consistently achieve cross-sell goals by promoting and selling products and services to fit the member's needs

• Scan and balances check in preparation for check processing

• Assist in processing school bags and in balancing the cash vault

• You might be required to perform your duties at different branch locations

• Assist in the training of new team members

Experience/Education Requirements:

• High school diploma or equivalent

• 1-3 years of credit union/banking experience.

• Previous teller or equivalent experience serving customers.

• Knowledge of banking and/or credit union regulations and statutes

Desired certifications in the following areas:

• None

Other Skills and Abilities:

• Strong interpersonal skills, a positive attitude, and a willingness to assist others

• Ability to identify members’ opportunities for financial improvement, communicate recommendations, and provide support

• Effective verbal and written communication skills

• Reliable attendance and good judgment

• Basic math skills and organizational ability

• Projects a professional image

• Bilingual (Spanish/English) proficiency preferred