Service Advisor in Long Beach, California at Caruso Ford Lincoln Mazda

If you’re a mechanically-minded car enthusiast with stellar customer service skills, this job is for you! Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs, and scheduling appointments for our capable service technicians. In this role, you’ll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs. If you’re confident you’re the one we need to fill this promising position, apply now!

$60,000 - $150,000 yearly

• Draft and review service contract coverage, warranty protections, cost estimates, work orders, and other documents for necessary repairs by service technicians
• Follow up after completed service appointments to ensure customers are satisfied with vehicle repairs
• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records
• Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers

• A high school diploma or GED is required
• Work history should include a service advisor role or other employment-related to automotive technology
• Possession of a valid, state-issued driver’s license and clean driving record is integral
• Experience using Microsoft Excel, Word, and other basic computer programs is necessary
• Must have strong organizational, communications, and interpersonal skills

Caruso Ford has been a trusted name in the Long Beach community for over three decades. Our story began in 1985 when the Caruso family acquired Pacific Ford, followed by the addition of Long Beach Lincoln in 1992. In 2012, we proudly adopted the Caruso name — a reflection of the family values and commitment to excellence that have guided us from the very beginning.

We believe buying and owning a car should be a stress-free, personal experience. Whether you're shopping for a new Ford, exploring our selection of quality pre-owned vehicles, or bringing your car in for service, our knowledgeable and friendly team is here to help every step of the way. Our fully equipped service center is staffed by factory-trained technicians using genuine Ford parts, so you can trust your vehicle is in the best hands.

We're more than a dealership — we're your neighbors. And we look forward to earning your trust for the next 30 years and beyond.