Receptionist – Medical Clinic in North Liberty, Iowa at Steindler Orthopedic Clinic PLC

At Steindler Orthopedic Clinic, we are dedicated to providing exceptional orthopedic care with compassion, professionalism, and teamwork at the center of everything we do. For more than 75 years, our physicians and staff have helped patients throughout Eastern Iowa improve mobility, reduce pain, and return to the activities they enjoy most. We foster a collaborative, patient-focused environment where employees are valued, supported, and encouraged to grow professionally while making a meaningful impact in the lives of our patients every day.

We are seeking a friendly, professional, and organized Receptionist to join our medical clinic team. This role serves as the first point of contact for patients and visitors and plays an important part in creating a welcoming and efficient patient experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

• Greet and check in patients in a courteous and professional manner.
• Answer incoming phone calls and direct calls appropriately.
• Schedule, confirm, and update patient appointments.
• Verify patient demographic and insurance information.
• Collect copays and process payments accurately.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Communicate effectively with providers, clinical staff, and patients.
• Assist with patient forms, referrals, and general administrative tasks.
• Monitor reception and waiting areas to ensure a positive patient experience.
• Positive and team-oriented attitude.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Excellent customer service and interpersonal skills.
• Ability to remain calm and professional in busy situations.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology and insurance processes is helpful.
• Experience with electronic medical records (EMR/EHR) systems preferred.
• Strong organizational, multitasking, and communication skills.
• Proficient in Microsoft Office and standard office equipment.
• Ability to maintain professionalism and confidentiality at all times.

Work Environment

• Fast-paced medical clinic setting.
• Frequent interaction with patients, providers, and staff.
• Primarily sedentary work with occasional standing, walking, and lifting up to 20 pounds.

Benefits

• Health, dental, and vision insurance
• PTO and Paid Holidays
• 401 (k) and 401(k) match
• Profit Sharing

Compensation based on education, skills and experience.

Steindler Orthopedic Clinic is an equal opportunity employer.