Guest Services Agent in Whistler, British Columbia at Pan Pacific Whistler

Do you want to experience life in Whistler, BC - Canada’s premier ski resort town?

Pan Pacific Whistler is currently looking for a Guest Service Agent to join our team. As part of the Front Office team, you’ll be one of the first points of contact for our guests, helping create a welcoming and memorable experience from check-in to check-out.

This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

If you’re interested or would like to learn more, we’d love to hear from you - apply now!

As Guest Services Agent, your primary duties will be to:

• Providing pre-arrival services including communications, reservations and Guest Service bookings and Information.
• Providing arrival experience services, including greeting guests, checking guests in, providing luggage and ski storage information, as well as portering, shuttle service, car valet and concierge duties.
• Providing in-house services, including cashiering and foreign exchange, bell and concierge services.
• Assisting other departments, such as Housekeeping and F&B, to ensure a consistent delivery of positive guest experiences.
• Providing departure services including luggage pick-up and storage, check-out services and helping guests as needed.
• Providing accurate and timely information about events and services available to guests.
• Promoting food and beverage and retail partners.
• Providing directions to locations within and outside of the hotel.
• Maintaining an organized system of current written information about all local events and services offered by approved suppliers and service providers.
• Providing overnight front desk coverage if required in the event of sickness or emergency, upon request by the Front Office Manager
• Performing other duties as assigned by the Front Office Manager or Duty Managers.