RECEPTIONIST in Merced, California at Merced County Community Action
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Job Description
OVERVIEW:
Under the direct supervision of the HR Director. Serves as the first point of contact for visitors and callers. This role provides front desk support, handles a variety of administrative tasks, and ensures smooth day-to-day office operations.
ESSENTIAL FUNCTIONS:
? Support general administrative needs and department operations
? Greet and assist walk-in clients; multitask efficiently between clients, phone calls, and staff needs
? Answer, screen, and route telephone calls; take and deliver accurate messages
? Provide general information about agency programs, services, and procedures
? Deliver excellent customer service to clients, staff, and visitors
? Perform routine office duties including filing, photocopying, faxing, stapling, and data entry
? Draft handwritten memos and maintain organized records
? Utilize Microsoft Word, Excel, and other software for documentation and data entry
? Maintain confidentiality of all client and agency information
? Check in packages and distribute them appropriately
? Manage appointment check-ins for all programs; escort clients to restrooms as needed
? Provide referrals or external information when clients require additional support
? Answer employee questions and communicate updates (e.g., deliveries, internal notices)
? Miscellaneous: May assist with other duties as assigned by the HR Director
Requirements:REQUIRED QUALIFICATIONS:
? Bilingual (English/Spanish) required
? High School diploma or equivalent
? Proficient in Microsoft Office (Word, Excel) and general computer use
? Accurate 10-key typing skills and familiarity with office equipment
? Understanding of modern office etiquette and procedures
? Strong communication skills—both verbal and written
? Professional, respectful, and discreet in maintaining confidentiality
? Physically able to walk, stand, bend, and occasionally lift to 40 lbs.
? Able to sit for extended periods (up to 80% of the time)
? Must pass a background check and drug screening
PREFERRED QUALIFICATIONS
? Coursework or training in office administration or computer applications
? Familiarity with local community resources
? Valid California driver’s license, reliable transportation, and current insurance
IT IS THE RESPONSIBILITY OF THE EMPLOYEE TO MAINTAIN THE REQUIRED KNOWLEDGE AND ABILITY FOR THIS POSITION*All JOB OFFERS ARE CONTINGENT UPON COMPLETING A BACKGROUND AND PHYSICAL