Technical Implementation Project Manager in Mascot, New South Wales at Accommodations Plus International

About Accommodations Plus International

API is the global leader in crew accommodation technology & services for the airline industry, with a strong service base in rail, cruise lines and sports teams. For more than 40 years, we have been offering a powerful combination of crew accommodation services delivered through innovative technology, unique software solutions, and a highly experienced team of service professionals, enabling our clients to maximize savings in all areas of travel operations.

Our Company is globally-supported by 794 employees and full-time dedicated consultants working from 59 locations around the world and is privately-held and headquartered in Melville, Long Island, New York.

Position Overview:

The Implementation Project Manager (IPM) plays a critical role in successfully delivering API products and processes within client environments. Reporting to the Vice President of Project Management, the IPM serves as the single point of contact for clients throughout the project lifecycle – from initial planning to successful go-live and post go-live review. The ideal candidate has a strong background in project management, excellent client-facing skills and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.

Success in this Role

• Builds and maintains positive working relationships with clients, vendors, and internal teams through clear and effective communication.
• Plans and executes implementation activities to ensure milestones and deliverables are completed on time.
• Identifies potential risks early and escalates issues promptly to minimize impact on project delivery.

What You'll Do

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

• Implementation Readiness: Establish internal and external documentation frameworks, including project folders, stakeholder contact plans and client introductory decks.

• Project Planning & Execution: Develop and manage detailed project plans, high-level timelines and governance packs using tools like Microsoft Project.

• Client Collaboration: Prepare kickoff materials, lead onsite and remote discovery sessions and align deliverables with client objectives.

• Stakeholder Communication: Act as the primary liaison between internal teams, vendors, and clients, ensuring clear communication and alignment on objectives.

• Process Management: Support Business Integrations in drafting Implementation Requirements Documents (IRD) and catalogues, covering business rules, workflows, and system integration requirements.

• UAT Support: Oversee user acceptance testing, ensuring feedback is captured and sign-off achieved.

• Pre-Go-Live Excellence: Develop comprehensive pre-go-live checklists and conduct robust post-implementation reviews.

• Risk Management: Proactively identify risks, triage issues, and drive escalation or resolution as needed.

• Team Leadership: Manage resources, timelines, and project financials to ensure on-target delivery.

What You’ll Bring

Minimum Qualifications

• Exceptional communication, organizational, and problem-solving skills.
• Strong yet flexible execution focus with attention to detail and a results-driven mindset.
• Ability to manage multiple priorities in fast-paced, deadline-driven environments.
• Full fluency in English (additional languages, particularly in Latin America and Asia, are a plus).
• Willingness to travel when required.

Preferred Qualifications

• 3+ years of experience in project management, preferably in process implementation or client services.

Education

• Bachelor’s degree in Business, Project Management or a related field.
• Desired PMP Certification or equivalent.

Position Type and Expected Hours of Work
This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility
None

Travel Requirements
Approximately 25-30% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers.

What’s In it for You

• Join a growing company where core platform integrations are central to delivering impactful client and business outcomes
• Competitive Superannuation
• ​Paid Time Off