Tier 1 - Systems Engineer in Macquarie Park, New South Wales at Macquarie Technology Group

We’re looking for a Tier 1 Systems Engineer to join our growing technology operations team. This is an excellent opportunity for a technically curious earlycareer engineer with 1–2 years’ experience to build strong foundations in enterprise IT, infrastructure support, and customer service.

You’ll be part of a collaborative team providing firstline technical support, troubleshooting incidents, and supporting core systems across a modern, multivendor environment. With structured training and clear progression pathways, this role is ideal for someone keen to grow their career in IT engineering.

• We're Great Place to Work Certified 2024 and2025.
• We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!
• We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
• You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
• We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

• Provide firstline (Tier 1) support for servers, desktops, operating systems, and core business applications
• Respond to incidents, service requests, and alerts via ticketing systems, phone, and email
• Troubleshoot and resolve hardware, software, and network issues within agreed SLAs
• Escalate complex issues to Tier 2/3 engineers with clear documentation and diagnostics
• Perform routine system checks, maintenance tasks, and basic configuration changes
• Maintain accurate documentation, knowledge base articles, and incident records
• Deliver a high standard of customer service to internal and external stakeholders