Collections Specialist in Troy, Michigan at 1-800 Hansons LLC

Are you skilled at problem-solving, customer communication, and account management? Join a growing company that values teamwork, employee wellbeing, and career growth. Hansons is seeking a driven and detail-oriented Collections Specialist to help manage customer accounts while delivering outstanding customer experiences.

If you thrive in a fast-paced environment and enjoy helping customers find solutions, this could be the perfect opportunity for you!

✨ Earn up to $60,000/year
💵 Weekly Pay
🏥 Health benefits available after 30 days
📈 401(k) with company match after 90 days
🌴 Paid time off with unlimited rollover of unused hours
🎉 Holiday pay available after 30 days
🤝 Positive, culture-focused workplace
💙 Join employee committees dedicated to company fun and employee wellbeing
📚 Growth opportunities within a stable and expanding company

• Communicate with customers regarding overdue balances
• Negotiate payment arrangements and account resolutions
• Monitor delinquent accounts and identify payment issues
• Process customer payments and maintain accurate records
• Research returned payments, chargebacks, and discrepancies
• Coordinate with collection agencies or legal resources when needed
• Deliver professional and positive customer interactions throughout the process

• Maintain customer account documentation and reporting
• Perform account reconciliations and payment research
• Provide updates and reporting to leadership
• Help improve processes and identify operational efficiencies

✔ Previous collections, accounts receivable, customer service, or related experience preferred
✔ Strong communication and negotiation skills
✔ Organized with strong attention to detail
✔ Ability to multitask and manage priorities effectively
✔ Professional, dependable, and team-oriented mindset
✔ Microsoft Office and computer proficiency preferred

Corporate Office – 977 E. 14 Mile Road Troy, MI

At Hansons, we believe great employees create great customer experiences. We’re committed to building a workplace where employees feel supported, valued, and empowered to grow.

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