Customer Service Representative in Cleveland, Tennessee at Central Heat and Air

About Central Heat and Air

Join the team at Central Heat and Air! We take pride in delivering top-tier HVAC services to our local communities, and that exceptional experience starts with our customer service team. We offer a supportive environment, clear opportunities for growth, and an energetic team culture where your hard work is recognized.

Key Benefits & Perks

• Competitive Compensation: Hourly pay plus performance incentives

• Health Benefits: Health, dental, and vision insurance options

• Time Off: Paid time off (PTO) and paid holidays

• Retirement: 401(k) retirement plan with company match

• Growth: Continuous training and career advancement opportunities in a booming trade industry

What You'll Do

• Inbound & Outbound Booking: Answer incoming customer calls and make outbound calls to schedule HVAC maintenance, service repairs, and sales installation appointments.

• Team Coordination: Provide precise appointment details to dispatchers, service technicians, and sales representatives to ensure seamless field operations.

• Customer Satisfaction: Follow up with recent customers post-service to gather feedback and ensure 100% satisfaction.

• Data Entry & Tracking: Maintain accurate logs of call volume, booked appointments, and customer interactions in our dispatch management system.

What We’re Looking For

• High school diploma or GED equivalent.

• 1+ years of call center, customer service, or receptionist experience (HVAC or home services experience is a major plus!).

• Energetic, friendly demeanor with professional communication skills.

• Strong multi-tasking ability and comfort using computers, multi-line phone systems, and scheduling software.

• Valid driver’s license and legal authorization to work in the U.S.

Central Heat and Air is an equal opportunity employer. All qualified applicants will receive consideration for employment without

regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified

individual with disability.

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