Service Coordinator in North Brunswick Township, New Jersey at Triple C Housing Inc

**Local travel within New Jersey will be required**

About Triple C Housing

At Triple C Housing, Inc. (Triple C), we believe safe, stable housing changes lives. For more than 47 years, Triple C has developed and managed affordable and supportive housing throughout New Jersey, helping individuals, families, veterans, and people living with disabilities build stronger, more independent lives. As a nonprofit Community Housing Development Organization (CHDO), we combine quality housing with compassionate services to strengthen communities and create opportunities for those we serve. Our team is united by a shared commitment to professionalism, accountability, collaboration, and respect. Every employee plays an important role in delivering exceptional service while helping residents achieve long-term housing stability.

Expectations

Understand and follow Triple C Housing’s Compliance Plan, employee handbook, policies, procedures and rules, and its mission, vision and values by exhibiting professionalism, accountability, collaboration, respect, compassion, commitment to community, and ownership. This position requires strong follow-up, sound judgment, clear communication, and the ability to operate a motor vehicle, as it will oversee multiple affordable and supportive housing properties throughout New Jersey.

About the Role

The Service Coordinator is responsible for coordinating and delivering Triple C's General Services Model at assigned affordable housing developments through contractual partnerships and Memoranda of Understanding (MOUs). The position serves as an onsite resource for residents, connecting individuals and families with community-based services, educational opportunities, wellness activities, and other supports that promote housing stability, self-sufficiency, and community engagement. The Service Coordinator is accountable for maintaining the required onsite presence at each assigned property, planning and executing resident programming, providing appropriate outreach and resource coordination, and maintaining accurate documentation and reporting.

Successful performance requires consistent fulfillment of each property's contractual service requirements, including a minimum of three resident events or structured programs per month at each assigned property, unless a higher requirement applies. The position may support multiple affordable housing developments and requires independent time management, professional communication, effective community partnerships, and consistent accountability to the Partnership Programs Supervisor.

Key Responsibilities

Site Coverage & Contractual Service Delivery

• Maintain a consistent onsite presence at each assigned property and fulfill the required weekly onsite service hours established by the applicable MOU, contract, and approved work schedule.
• Develop and maintain a regular property-specific schedule that supports resident accessibility, engagement, programming, and service delivery.
• Arrive as scheduled, remain onsite for assigned service hours, and promptly communicate anticipated absences, coverage gaps, or scheduling changes to the Partnership Programs Supervisor.
• Understand and fulfill the specific service commitments, activities, and deliverables associated with each assigned property.
• Accurately record all hours worked, including onsite services, events, required meetings, administrative activities, and compensable travel, in accordance with agency timekeeping policies.
• Travel between assigned developments and community locations as necessary to fulfill program responsibilities.

Resident Programming & Community Engagement

• Plan, coordinate, promote, execute, and document a minimum of three resident events or structured programs per calendar month at each assigned property, or more when required by the applicable MOU or contract.
• Develop meaningful programming responsive to resident interests, identified needs, and Triple C's General Services Model, including financial literacy, health and wellness, employment readiness, independent living skills, tenant education, social engagement, and community integration.
• Coordinate community organizations, educational presenters, volunteers, service providers, and other external partners to deliver relevant programming and activities.
• Develop and distribute event calendars, flyers, announcements, and other outreach materials to promote resident participation.
• Maintain documentation of completed events, including dates, topics, promotional materials, attendance, participating partners, and resident feedback.
• Monitor resident participation and engagement trends and adjust outreach and programming strategies to improve accessibility, relevance, and participation.

Resident Support & Resource Coordination

• Engage residents to identify supportive-service needs and provide information, assistance, referrals, and connections to appropriate community resources.
• Support resident access to financial assistance, public benefits, healthcare, employment services, educational opportunities, transportation, food resources, and other community-based supports.
• Complete and document at least one monthly check-in or outreach attempt with each assigned set-aside household, where required by the applicable program expectations, and provide appropriate follow-up.
• Conduct general needs assessments, assist with individualized goals, and coordinate referrals or follow-up services as required by the applicable MOU or approved service model.
• Promote housing stability by helping residents access resources related to independent living, landlord-tenant relationships, household management, and other identified needs.
• Collaborate with Property Management regarding resident concerns affecting housing stability while maintaining appropriate confidentiality, professional boundaries, and the respective responsibilities of each organization.
• Identify and promptly elevate significant resident concerns, safety risks, unmet needs, or service barriers through established supervisory and organizational procedures.

Community Partnerships & Professional Communication

• Establish and maintain collaborative relationships with Property Management, developers, community organizations, healthcare providers, municipalities, and other external partners.
• Represent Triple C Housing professionally at assigned developments, resident activities, community meetings, and other approved events.

• Maintain regular communication with the Partnership Programs Supervisor regarding site activities, schedules, resident engagement, upcoming programming, external relationships, and outstanding responsibilities.
• Participate in scheduled supervision, team meetings, professional development, and other required agency activities.
• Communicate contractual concerns, partner complaints, service-delivery challenges, and other significant issues promptly through the established chain of command.
• Maintain appropriate professional boundaries and obtain supervisory approval before making commitments or representations outside the position's delegated authority.

Documentation, Reporting & Performance Accountability

• Independently prepare and submit accurate, complete, and timely monthly service reports for each assigned Partnership Program property.
• Document required and completed onsite hours, resident outreach, set-aside household contacts, completed events, attendance, referrals, community partnerships, identified needs, outcomes, and other applicable contractual deliverables.
• Maintain organized supporting records, including schedules, calendars, flyers, attendance records, outreach documentation, and referral information sufficient to verify services delivered.
• Monitor completion of assigned contractual requirements and promptly communicate any barriers that may affect onsite coverage, programming, resident engagement, or reporting.
• Participate in program monitoring, internal reviews, quality improvement, audits, and other activities intended to strengthen contractual performance and resident outcomes.
• Maintain accurate, confidential records in accordance with agency policies, applicable laws, and program requirements.

What Success Looks Like

The Service Coordinator is successful when residents have reliable access to meaningful supportive services and Triple C consistently fulfills its commitments to affordable housing partners.

Successful performance is demonstrated through:

• Reliable Site Coverage: Completion of required weekly onsite service hours at each assigned property, with approved scheduling and coverage arrangements appropriately documented.
• Consistent Resident Programming: Planning, delivery, and documentation of at least three qualifying resident events or structured programs each month at every assigned property.
• Meaningful Resident Engagement: Consistent outreach, responsive programming, appropriate referrals, and documented follow-up that support resident needs and housing stability.

• Contractual Accountability: Accurate and timely completion of required property-specific services, documentation, and monthly reports.
• Effective Partnerships: Professional relationships with residents, Property Management, developers, and community organizations that strengthen service access and community engagement.
• Continuous Improvement: Use of resident feedback, participation trends, and service information to strengthen programming and demonstrate meaningful outcomes.

Performance is evaluated based on the consistent fulfillment of assigned responsibilities, quality of service delivery, contractual compliance, professionalism, and contribution to resident engagement and housing stability.

Minimum Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in Human Services, Social Work, Psychology, Community Development, Public Health, Business, or a related field preferred.
• Experience in resident services, community outreach, social services, event coordination, affordable housing, or a related field.
• Demonstrated ability to independently plan, organize, promote, and execute community activities and resident programming.
• Strong organizational, time-management, written communication, documentation, and interpersonal skills.
• Ability to manage multiple assigned properties, schedules, contractual responsibilities, and deadlines.
• Proficiency with Microsoft Office and the ability to learn agency documentation and reporting systems.
• Ability to establish positive working relationships with individuals and families from diverse backgrounds.
• Ability to travel reliably between assigned properties and community locations, with a valid driver's license when driving is required for assigned duties.

Preferred Qualifications

• Bachelor's degree in a relevant field.
• Three to five years of experience in resident services, community engagement, supportive services, affordable housing, or community-based programming.
• Experience coordinating community partnerships, resident events, educational programs, or resource-referral services.

• Familiarity with public benefits, housing stability resources, healthcare access, employment services, and community-based support systems.
• Experience working with low-income households, individuals with disabilities, older adults, veterans, families, or other populations served through affordable and supportive housing.
• Bilingual or multilingual communication skills.

Work Environment & Physical Requirements

• Use of standard office equipment (telephone, fax, computer, copier, etc.).

• When applicable to the position, ability to perform moderate physical effort to assist tenants in their home environment during move-ins, move-outs, or transfers between agency housing units.
• Ability to operate a motor vehicle safely, using defensive driving techniques.
• Some lifting may be required, in addition to walking, standing, sitting, stooping, bending, and driving.

 Benefits

Triple C offers a competitive compensation and benefits package designed to support the health, well-being, and professional development of our employees. Our comprehensive offerings may include:

• Competitive and market-informed salaries
• Medical, dental, and vision insurance
• Life insurance
• Paid time off and paid holidays
• Retirement savings plan
• Employee Assistance Program (EAP)
• Professional development and training opportunities
• Opportunities for career advancement within a mission-driven organization

Equal Employment Opportunity

Triple C Housing, Inc. is an Equal Opportunity Employer committed to maintaining a workplace where every employee is treated with dignity, fairness, and respect. Employment decisions are based on qualifications, merit, organizational needs, and applicable to federal, state, and local laws.

We value diverse perspectives and welcome individuals from all backgrounds who are committed to advancing our mission of providing affordable and supportive housing and strengthening the communities we serve.