Funeral Home Supervisor in Colma, California at Cypress Lawn

We are seeking a friendly individual with a professional demeanor to become a part of the team that has the privilege of having daily face-to-face contact with the families we serve. Our Funeral Arrangers Supervisor is responsible to provide support and training to ensure funeral arrangers are providing the world class service to the families we serve. This position is also responsible to interface with families to answer questions related to funeral arrangements, funeral services, and but not limited to religious customs. This position works in an environment that requires multi-tasking and meeting strict deadlines. This position also aids in directing public events and various day-to-day activities.

Duties and responsibilities include but not limited to:

• Provide support to arrangers regarding day-to-day activities, such as giving clarification or answer to questions
• Provide training to arrangers on operation system, process and procedure, and any day-to-day related work
• Assistant to upper management to implement and enforce process and procedure.
• Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
• Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
• Assists with obituaries and memorial tributes.
• Collecting information and creating client family files.
• Coordinating paperwork, answering telephones, filing, and data entry.
• Collaborating with other functional departments to ensure guest needs are met and resolved.
• Driving funeral vehicles
• Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authorities, rules and regulations
• Performs any other tasks as assigned by the funeral home manager

Successful Candidate will meet the following criteria:

• Demonstrates familiarity with Microsoft Office Suite and payroll software

• Exhibits strong leadership skills

• Is familiar with proper etiquette and procedure for a range of religious or cultural funeral services

• Preferred- licensed Funeral Director in CA

• 5 years of Supervisory or management experience, preferred funeral industry experience

• Professional communication skills

• Knowledge of current federal, state, and local regulations related to the funeral industry, preferred

• Valid state driver's license